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I have been using Immich for a few years without an issue. March 26th was the last sync from my mobile app. The local folders backup to immich fine. I have tried to diagnose the issue by restarting, restarting dockers, and reinstalling apps. It is happening on multiple devices so not one specific device. Here are some screenshots. When a backup is started it acts like it is working, but many errors like the one I posted are within the log. I have also tried to backup a separate new album with just a few pics in it to see if it would work but it fails also.
10 Replies
:wave: Hey @techbo,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Here is the mobile app logs.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Please try without a reverse proxy
Yes i have tried local address.
Actually I thought of that but only on the web UI. I just tried the local on the app and it works....is it an issue in the latest version?
If it works using the local address it isn't an Immich issue, and especially not an issue with the latest version
Ok thanks. Ill investigate it.
I am using Cloudflare tunnel. These are the additional settings area. Is someone using Cloudflare.... or know the settings for header etc?
Cloudflare proxy has a 100MB upload limit
Thanks. I added to my own self-hosted nginx proxy.