The account was blocked

My account was blocked when I switched from an old device to a new one, when I logged in from a new device, I didn't play much, but after that I get a ban for 10 years, can you help in any way?
Solution
Feel free to submit a ban appeal through https://pubgmobile.live/support.

You can track the progress of your appeal from https://pubgmobile.live/status.
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