I
Immich•3w ago
skipsahoythatsit

Server Offline Message

I am receiving a server offline message in the UI (near storage space), but I have websockets enabled as confirmed by wscat: 
$ wscat -c "wss://photos.domain/api/socket.io/?EIO=4&transport=websocket"                                                                                                                                       [17:06:54]
Connected (press CTRL+C to quit)
< 0{"sid":"MELuSzhC8cp_x-0ZAAAE","upgrades":[],"pingInterval":25000,"pingTimeout":20000,"maxPayload":1000000}
< 2
$ wscat -c "wss://photos.domain/api/socket.io/?EIO=4&transport=websocket"                                                                                                                                       [17:06:54]
Connected (press CTRL+C to quit)
< 0{"sid":"MELuSzhC8cp_x-0ZAAAE","upgrades":[],"pingInterval":25000,"pingTimeout":20000,"maxPayload":1000000}
< 2
Is there any known issues? Photo uploads and everything seem to be working?
6 Replies
Immich
Immich•3w ago
:wave: Hey @skipsahoythatsit, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
skipsahoythatsit
skipsahoythatsitOP•3w ago
skipsahoythatsit
skipsahoythatsitOP•3w ago
Nginx swag is infront, and have confirmed that it is up to date and running the latest configurations for immich.
Immich
Immich•3w ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
bo0tzz
bo0tzz•3w ago
Do you still have this if you bypass the reverse proxy and access Immich directly? Do the logs say anything?
skipsahoythatsit
skipsahoythatsitOP•3w ago
I don't see anything in the logs (no red errors, several yellow warnings about: 
Nest] 17  - 04/12/2025, 5:10:12 PM    WARN [Api:AuthService~8kxqfryw] Unknown keys found: {
  "ffmpeg": {
    "npl": 0
  },
  "machineLearning": {
    "url": "http://immich-machine-learning:3003"
  },
  "image": {
    "thumbnailFormat": "webp",
    "thumbnailSize": 250,
    "previewFormat": "jpeg",
    "previewSize": 1440,
    "quality": 80
  }
Nest] 17  - 04/12/2025, 5:10:12 PM    WARN [Api:AuthService~8kxqfryw] Unknown keys found: {
  "ffmpeg": {
    "npl": 0
  },
  "machineLearning": {
    "url": "http://immich-machine-learning:3003"
  },
  "image": {
    "thumbnailFormat": "webp",
    "thumbnailSize": 250,
    "previewFormat": "jpeg",
    "previewSize": 1440,
    "quality": 80
  }
Nothing explicitly stating crashes or the like. When cehcking the machine-learning container: 
                             preference
[04/12/25 16:53:06] INFO     Loading visual model 'ViT-B-32__openai' to memory
[04/12/25 16:53:06] INFO     Setting execution providers to
                             ['CPUExecutionProvider'], in descending order of
                             preference
[04/12/25 16:53:07] INFO     Loading recognition model 'buffalo_l' to memory
[04/12/25 16:53:07] INFO     Setting execution providers to
                             ['CPUExecutionProvider'], in descending order of
                             preference
[04/12/25 16:58:35] INFO     Shutting down due to inactivity.
[04/12/25 16:58:36] INFO     Shutting down
[04/12/25 16:58:36] INFO     Waiting for application shutdown.
[04/12/25 16:58:37] INFO     Application shutdown complete.
[04/12/25 16:58:37] INFO     Finished server process [69756]
[04/12/25 16:58:37] ERROR    Worker (pid:69756) was sent SIGINT!
[04/12/25 16:58:37] INFO     Booting worker with pid: 137154
[04/12/25 16:58:40] INFO     Started server process [137154]
[04/12/25 16:58:40] INFO     Waiting for application startup.
[04/12/25 16:58:40] INFO     Created in-memory cache with unloading after 300s
                             of inactivity.
[04/12/25 16:58:40] INFO     Initialized request thread pool with 20 threads.
[04/12/25 16:58:40] INFO     Application startup complete.
                             preference
[04/12/25 16:53:06] INFO     Loading visual model 'ViT-B-32__openai' to memory
[04/12/25 16:53:06] INFO     Setting execution providers to
                             ['CPUExecutionProvider'], in descending order of
                             preference
[04/12/25 16:53:07] INFO     Loading recognition model 'buffalo_l' to memory
[04/12/25 16:53:07] INFO     Setting execution providers to
                             ['CPUExecutionProvider'], in descending order of
                             preference
[04/12/25 16:58:35] INFO     Shutting down due to inactivity.
[04/12/25 16:58:36] INFO     Shutting down
[04/12/25 16:58:36] INFO     Waiting for application shutdown.
[04/12/25 16:58:37] INFO     Application shutdown complete.
[04/12/25 16:58:37] INFO     Finished server process [69756]
[04/12/25 16:58:37] ERROR    Worker (pid:69756) was sent SIGINT!
[04/12/25 16:58:37] INFO     Booting worker with pid: 137154
[04/12/25 16:58:40] INFO     Started server process [137154]
[04/12/25 16:58:40] INFO     Waiting for application startup.
[04/12/25 16:58:40] INFO     Created in-memory cache with unloading after 300s
                             of inactivity.
[04/12/25 16:58:40] INFO     Initialized request thread pool with 20 threads.
[04/12/25 16:58:40] INFO     Application startup complete.
Seems to be working fine And (checking direct connect, I don't normally have ports enabled) Eh, I use OIDC so a bit hard to direct connect at the moment. Same with direct connect

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