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Immich4w ago
Ghomzi

Video playback issue on android app

I have an issue with video playback. Would someone know what is the fix. Using one of the reddit thread i tried this, extract metadata, logged out and logged in, Restarted app, no luck.
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5 Replies
Immich
Immich4w ago
:wave: Hey @Ghomzi, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Alex Tran
Alex Tran4w ago
I believe we fix this but jot yet release it yet
Ghomzi
GhomziOP4w ago
Okay its a known issue then. Alright, thank you!
ant_hon
ant_hon4w ago
Do you have an issue link on GitHub? I wonder if this is related with the noautorotate flag for ffmpeg.
jojo
jojo4w ago
I had this happen when exif orientation metadata in the file that's on the phone is different from the file in the server. The app player uses cloud orientation for playing a local file which can have a different orientation if the file was modified during upload using proxies like immich-upload-optimizer yes, noautorotate and copying rotation metadata from the original file fixes it, but I think the proper fix should be reading orientation from the local file

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