Issue with Updating Text Fields on Password Reset Page
Hi! I’m running into an issue with updating text fields on the password verification page.
I’ve customized the text (field labels and instructions) in the Kinde dashboard, but on the actual password verification screen, they don’t seem to update — the default text still shows up.
The custom text updates correctly on other pages like login and signup, so it seems specific to this one.
I would appreciate any tips.
Thanks in advance!
9 Replies
Hey there! It sounds like the issue with updating the text on the password verification page might be tied to settings or caching. Could you try clearing your browser cache or viewing the page in an incognito window to see if that helps? Also, double-check if the settings specific to that page are saved correctly in the Kinde dashboard. If the issue persists, feel free to reach out, and we can dive deeper into it together.
Thanks for the quick reply!
I’ve already tried clearing the cache, using a different browser, and checking in incognito mode — unfortunately, the issue still persists. The custom text updates are saved correctly in the dashboard. Happy to share more details if needed.
Thanks for confirming all that — and I appreciate you checking from different browsers and confirming the settings.
To help us investigate further, could you please share your Kinde business name? We’ll take a closer look at what might be causing the issue on the password verification page.
Looking forward to your reply!
Thanks for following up! My Kinde business name is Ortoskrypt.
Hi, thanks for confirming your Kinde business name.
I’ve raised the issue with the password verification page to our engineering team, and we're currently investigating it. I’ll let you know as soon as we have any updates or if we need any additional information from your side.
Appreciate your patience while we look into this!
Hey Zuzanna,
Thanks for reaching out about this issue.
Abdelrahman has escalated this issue and we are going to attempt to reproduce this issue.
We will let you know if need any further information from you.
Thanks for your patience.
Thanks for reaching out about this issue.
Abdelrahman has escalated this issue and we are going to attempt to reproduce this issue.
We will let you know if need any further information from you.
Thanks for your patience.
Thank you for the update!
I appreciate the effort in reproducing the issue and will be happy to provide any additional information if needed.
Hey Zuzanna,
Thanks for your patience.
So it seems like you want to add custom text for the
However, currently you cannot edit this page with custom text, you can only add custom text for the
I will ask my team to support custom text on the
Are you currently blocked by using Kinde without the ability to add custom text to the
Is the current Polish translations not ideal?
Looking forward to hearing back from you.
Thanks for your patience.
So it seems like you want to add custom text for the
set password page (see 1st attached image).However, currently you cannot edit this page with custom text, you can only add custom text for the
verify password page (see 2nd attached image).I will ask my team to support custom text on the
set password page.Are you currently blocked by using Kinde without the ability to add custom text to the
set password page?Is the current Polish translations not ideal?
Looking forward to hearing back from you.
Hi,
Thanks so much for getting back to me!
The translation of the description feels a little off — it would definitely be better if it said "Ustaw hasło." instead of "Proszę ustaw swoje hasło."
It’s a bit of an issue for me since my website is a language correction tool 🙂
I really appreciate you checking with your team about enabling custom text for the set password page — that would be super helpful!
Thanks again for all your help!
Hey Zuzanna,
Thanks for your quick response.
I totally understand why the custom text for your authentication page is super important.
It's on my team's backlog to add the
I cannot provide an ETA yet, but I will get back to you when I can share more information.
Thanks for your quick response.
I totally understand why the custom text for your authentication page is super important.
It's on my team's backlog to add the
set password page.I cannot provide an ETA yet, but I will get back to you when I can share more information.