Immich•3w ago

Media disappearing from immich

I have an external library, which I'm using as the only media source. The screenshots were taken just after rescanning all libraries.

21 Replies

Immich•3w ago

:wave: Hey @matszwe02, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

schuhbacca•3w ago

Check your trash

matszwe02OP•3w ago

ok, I see, everything is in trash. I click on the "restore all", but nothing happens

Alex Tran•3w ago

you need to check your external library mount point, see if it is still there. Then you can rescan the library to put them back

matszwe02OP•3w ago

mount point still there here's my configuration, maybe I miss something

services:



    immich:
        container_name: immich
        image: ghcr.io/immich-app/immich-server:release
        restart: unless-stopped
        runtime: nvidia

        env_file:
            - .env

        environment:
            - DB_USERNAME=postgres
            - DB_PASSWORD=postgres
            - DB_DATABASE_NAME=immich

        volumes:
            - ${MEDIA_DIR}/immich:/usr/src/app/upload
            - ${NAS_DIR}/pic:/usr/src/app/external/pic
            - ${NAS_DIR}/nas/phone:/usr/src/app/external/phone

        depends_on:
            - redis
            - database

        devices:
            - /dev/dri:/dev/dri

        networks:
            immich_network:
            dns_cf_network:
                ipv4_address: 10.0.0.80

services:



    immich:
        container_name: immich
        image: ghcr.io/immich-app/immich-server:release
        restart: unless-stopped
        runtime: nvidia

        env_file:
            - .env

        environment:
            - DB_USERNAME=postgres
            - DB_PASSWORD=postgres
            - DB_DATABASE_NAME=immich

        volumes:
            - ${MEDIA_DIR}/immich:/usr/src/app/upload
            - ${NAS_DIR}/pic:/usr/src/app/external/pic
            - ${NAS_DIR}/nas/phone:/usr/src/app/external/phone

        depends_on:
            - redis
            - database

        devices:
            - /dev/dri:/dev/dri

        networks:
            immich_network:
            dns_cf_network:
                ipv4_address: 10.0.0.80

schuhbacca•3w ago

And you can exec into the docker container, and see that the files exist still?

Alex Tran•3w ago

how do you mount your NAS_DIR?

matszwe02OP•3w ago

ok, now I see it. Docker doesn't see anything in these paths

matszwe02OP•3w ago

it's a mount point

Alex Tran•3w ago

I meant did you mount it with a umount command or an entry in fstab?

matszwe02OP•3w ago

is it possible that it unmounted briefly and docker can't use it anymore? umount

Alex Tran•3w ago

it is possible that network mount can be unmounted due to network interruption then it won't automatically remount if the server/vm restarting

matszwe02OP•3w ago

that's local, usb drive

Alex Tran•3w ago

you need an entry in /etc/fstab to get it auto mounted usb drive also have auto sleep mechanism so you should check that

matszwe02OP•3w ago

thanks, I'll keep that in mind when I'll be rewriting things 🙂 I think I have everything set up properly with mounting, but yeah, restarting docker container should help

Alex Tran•3w ago

this is a sign that the usb drive might have gone to sleep mode

matszwe02OP•3w ago

ok, rebooting worked! Thanks for the help 🙂 that happens once every a month or so

Alex Tran•3w ago

so you probably will encounter this in the future again if it is not handled

matszwe02OP•3w ago

yeah, will fstab prevent that from happening?

Alex Tran•3w ago

fstab will help with automount when the server/vm restarting, I think there is something you can do with preventting the usb drive go to sleep mode. But you should google that

matszwe02OP•3w ago

ok, I basically wrote a script already that does that, but I need to restart that container each time the usb re-mounts. Thanks again 😄

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Media disappearing from immich

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