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Immich2w ago
Tani

Upload folder media missing

I manually deleted the upload folder content since it had data from failed migrations but now I keep getting these WARN and they want go away when I run the migrate job. I still have the original contents of the upload folder but the files that it is complaining about don't exist in there either.
[Nest] 253 - 04/17/2025, 2:17:44 PM WARN [Microservices:ApiKeyService] Unable to complete move. File does not exist at either location.
[Nest] 253 - 04/17/2025, 2:17:44 PM LOG [Microservices:ApiKeyService] Attempting to finish incomplete move: /photos/upload/ac760720-8b3d-475f-8f0d-f639c5934864/8a/d3/8ad37e56-b0b6-40f8-98d4-b164b65b0627.jpg.xmp => /photos/library/ac760720-8b3d-475f-8f0d-f639c5934864/2021/2021-05-02/20210502_093433.jpg.xmp
[Nest] 253 - 04/17/2025, 2:17:44 PM WARN [Microservices:ApiKeyService] Unable to complete move. File does not exist at either location.
[Nest] 253 - 04/17/2025, 2:17:50 PM LOG [Microservices:ApiKeyService] Attempting to finish incomplete move: /photos/upload/ac760720-8b3d-475f-8f0d-f639c5934864/30df30ed-fa2c-41bb-ac07-1e85daefc783.MP4 => /photos/library/ac760720-8b3d-475f-8f0d-f639c5934864/2019/2019-06-21/IMG_3007+1.MP4
[Nest] 253 - 04/17/2025, 2:17:50 PM WARN [Microservices:ApiKeyService] Unable to complete move. File does not exist at either location.
[Nest] 253 - 04/17/2025, 2:18:02 PM LOG [Microservices:StorageTemplateService] Finished storage template migration
NEW
[2:20 PM]
[Nest] 253 - 04/17/2025, 2:17:44 PM WARN [Microservices:ApiKeyService] Unable to complete move. File does not exist at either location.
[Nest] 253 - 04/17/2025, 2:17:44 PM LOG [Microservices:ApiKeyService] Attempting to finish incomplete move: /photos/upload/ac760720-8b3d-475f-8f0d-f639c5934864/8a/d3/8ad37e56-b0b6-40f8-98d4-b164b65b0627.jpg.xmp => /photos/library/ac760720-8b3d-475f-8f0d-f639c5934864/2021/2021-05-02/20210502_093433.jpg.xmp
[Nest] 253 - 04/17/2025, 2:17:44 PM WARN [Microservices:ApiKeyService] Unable to complete move. File does not exist at either location.
[Nest] 253 - 04/17/2025, 2:17:50 PM LOG [Microservices:ApiKeyService] Attempting to finish incomplete move: /photos/upload/ac760720-8b3d-475f-8f0d-f639c5934864/30df30ed-fa2c-41bb-ac07-1e85daefc783.MP4 => /photos/library/ac760720-8b3d-475f-8f0d-f639c5934864/2019/2019-06-21/IMG_3007+1.MP4
[Nest] 253 - 04/17/2025, 2:17:50 PM WARN [Microservices:ApiKeyService] Unable to complete move. File does not exist at either location.
[Nest] 253 - 04/17/2025, 2:18:02 PM LOG [Microservices:StorageTemplateService] Finished storage template migration
NEW
[2:20 PM]
3 Replies
Immich
Immich2w ago
:wave: Hey @Tani, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Zeus
Zeus2w ago
Didn't you have another thread? I think you were incorrect when you assumed those were failed uploads if they were, the info would not be in the database if they don't exist in the original folder then they must be lost maybe they are in the library folder. you could manually delete the asset within immich then reupload, that's probably easiest
Tani
TaniOP2w ago
Yeah I had another thread, wasn't sure if that thread was still monitored. Is there a way to delete what's left over without going through each one? The list is over 100 images that fails

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