Mobile app stability
Hi everyone, I don't want this to be a rant, but I want to understand how to get to a usable state, because this is not it.
I've come home after a vacation, and wanted to take a look at the photos from my phone and share them with friends, this is how the app has been behaving.
Is it a problem with my server? Is it my settings?
My phone is an s23 ultra, the server is quite beefy (8 core) but doesn't have HW Accel, data is in nvme drives.
How is it possible for the app to behave this poorly?
P.s. I know that clearing the cache and/or data solved the problem, but that's not a solution
12 Replies
:wave: Hey @ben,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:This has been an issue for a long time, it's because you've deleted those photos locally and for some reason the app is still trying to read from the original. The current fix is to toggle: Settings > Advanced > Prefer remote images
I'm also just an end user, I can't speak as to why the issue is there or what can be done to fix btw.
Does log out and log in fix it for you?
there is a cache issue that we haven't tracked down yet
I now reactivated the backup and it seems to have fixed the issues for those images, it probably triggered a rescan of the local assets, this would confirm this theory
All of them exist locally
Thumbnail resolution is 250p, there's no way it's that slow to load everything.
Also the phone REALLY heats up when opening the app
App also just crashed opening the info of an image
Yep, I can confirm this is an issue with some phones like S23 Ultra.
Log out and back in helps, but it's like accumulative, it gets worse over time until it just becomes unusable after a few weeks.
When "prefer remote images" is enabled, it doesn't happen at all.
This happened again, this time it recovered by just closing the app, going into jobs and manually triggering the generate thumbnail job.
Prefer remote images does indeed perform better.
It seems as if the thumbnail generation job doesn't get triggered or at least not when it should
There are a few improvements have been made regarding these issues, let's come back to this after the next release is out and see if these issues are still there
Just seen this. Yeah this pretty much explains it.
Will report after the next release 👍
https://github.com/immich-app/immich/discussions/9614