My account got hacked and banned please help
Hello PUBG Mobile Support Team,
I am writing to request your urgent help regarding my PUBG Mobile account.
My account was hacked in 2022, and after the incident, I noticed that my in-game nickname was changed from "snpxmuslim" to "MO【OKÁH】ツ" without my knowledge or permission. Shortly after that, my account was banned for 10 years.
I want to clearly state that I have never used any cheats or violated the rules. I believe the hacker might have used cheats or performed suspicious activities, which led to the ban. I have always played fairly, and I am committed to following all the game's rules and regulations.
I understand that you have a difficult task in ensuring fair gameplay, and I truly appreciate the efforts you put into maintaining the integrity of the game. I am ready to provide any further details or information you may need to help resolve this issue.
This account is my main source of entertainment, and I trust that you will assist me in recovering it fairly.
Please find below the details of my account:
Original Nickname: snpxmuslim
Hacker's Nickname Change: MO【OKÁH】ツ
Device Used: Redmi Note 8
Date of Hack: Around 2022
Mode Played: Classic Ranked
Rank: Ace Master
Thank you for your time, understanding, and support.
🙏
Best regards,
Muslim
Solution:Jump to solution
Feel free to submit a ban appeal through https://pubgmobile.live/support. You can track the progress of your appeal from https://pubgmobile.live/status.
You can submit an account recovery request later if your ban appeal gets accepted....
32 Replies
I also contact to the claim of my ban and got declined
Solution
Feel free to submit a ban appeal through https://pubgmobile.live/support. You can track the progress of your appeal from https://pubgmobile.live/status.
You can submit an account recovery request later if your ban appeal gets accepted.
Ty for help but please tell me this means that I'll get my unbanned my account and get it back ?
@delfin sry for disturbing
You will need to keep an eye on your appeal status for that.
https://pubgmobile.live/status
Done ty ♥️
But they declined my first request so am scary
I got verified on my request what is this mean will my account will get unbanned or what please help? @delfin🐬
Verifying means that your appeal is being looked into. You will need to check back later for the final status. It will either be accepted (green) or rejected (red).
I am clicking appeals to see but it's give me N/A
Like this
You can check again later.
Ok another question what is mean by pending?
Pending means the request hasn't been checked yet.
But I got declined in the first time this means that I'll declined again ??
In the claim PUBG mobile
That may not always be the case. You'll just need to wait for the results.
@Ms🐍🔥 If you have lost your account or are currently unable to log in, you can try using the "Account Recovery" tool to retrieve your account.But if your claim Request [ rejected ]
So please contact [email protected]
I got hacked and the hacker used cheats and the account got banned
@Ms🐍🔥 contact [email protected]
Talk to the PUBG support team—I'm sure they will help you. You can also watch videos on YouTube to better understand how to communicate with them and get in touch.i hope you get your account back
In first email support team usually take 2 to 3 days for response.
@delfin i need to ask question on pubg rules tell that if u used hackes or cheats u will get banned and we won't go back on this step so how they will understand that and my problem is that i got hacked and the hack used modifying game code or data please answer on this question its very important to me
Cuz this appeal will determine my actual situation and I need answer please ♥️
I also was sent them on email and they answer me with that
Notice: this not from PUBG mobile live status this from email
@delfin🐬
@zieeyy♡ I need help can anyone help on this
If an account is used for cheating, it will be permanently banned. We ask you to wait patiently for your appeal results submitted through the community support form.
But my account was hacked and he used cheats and the account was hacked
Not me
I have proofs that am the owner and that I didn't never use any hackes or cheats
Even if it was not you on the account at the time, as long as an account is found to be cheating it will be permanently banned.
Well, this means that the request will get reject directly About u tell
I understand your point, and I completely respect PUBG's policies.
But I just hope the team reviewing my appeal can consider my situation, as I really wasn't the one playing when the violation happened.
I’ve never used cheats, and I can provide any needed proof.
Thank you for taking the time to reply
I just need to send them this
I'll also waiting for my request
Please answer it's my only account
Please refer to this reply. ^
But this my problem that the account got hacked and the hacker used cheat that means that my request will reject 💔😔
i got verifying now is this something good and this means that we have expectancy to get approved @delfin ?
I will be locking this post as I have already answered your questions before.
Hope u get your account back man