© 2026 Hedgehog Software, LLC

TwitterGitHubDiscord
More
CommunitiesDocsAboutTermsPrivacy
Search
Star
Setup for Free
ImmichI
Immich•10mo ago•
3 replies
theneedfull

Can't play videos from app

I've got immich setup in docker. Using quicksync hardware encoding. When I try to play a video, it loads the first frame, and then a few seconds later, it is just the spinning circle, and it never actually loads the video. I have encoding set to h264. I am using a reverse proxy(caddy).

I set the app logging to "Finest", and it only has 3 log entries when I try to open a video. The first 2 entries occur right when I tap on the video to open it, and the 3rd entry happens when I back out of the video:

socket receive: type "ping", data "null"
from
socket_io_client:engine.Socket

flushing 1 packets in socket
from
socket_io_client:engine.Socket

Error stopping video: MissingPluginException(No implementation found for method getPlaybackPosition on channel me.albemala.native_video_player.api.9)
from
NativeVideoViewerPage
ImmichJoin
A place to hang out, get support, discuss Immich, get announcements about releases and anything else going on.
36,590Members
Resources

Similar Threads

Was this page helpful?
Recent Announcements

Similar Threads

Can't play any videos
ImmichIImmich / help-desk-support
3y ago
iPhone can't play shared videos
ImmichIImmich / help-desk-support
7mo ago
Deleted videos locally, can't load in app from server now
ImmichIImmich / help-desk-support
14mo ago
Can not Play live Photos Videos
ImmichIImmich / help-desk-support
3y ago