© 2026 Hedgehog Software, LLC

TwitterGitHubDiscord
More
CommunitiesDocsAboutTermsPrivacy
Search
Star
Setup for Free
ImmichI
Immich•3y ago•
14 replies
hackerman

Can't play any videos

Can't seem to play any videos. All videos show up in the UI with a red circle 'i' in it. And when I click to play, one I see server log message:

ERROR [AssetService] Error serving VIDEO asset=6663d595-86ad-475f-ad94-9a0dc2f7171a
ERROR [AssetService] Error serving VIDEO asset=6663d595-86ad-475f-ad94-9a0dc2f7171a


This occurs on firefox, chrome, as well as the mobile app (android version 13). Immich version 1.65.0. I enabled verbose logging, but I don't seem to get any additional logs.
ImmichJoin
A place to hang out, get support, discuss Immich, get announcements about releases and anything else going on.
36,590Members
Resources
Recent Announcements

Similar Threads

Was this page helpful?

Similar Threads

iPhone can't play shared videos
ImmichIImmich / help-desk-support
7mo ago
Can't play videos from app
ImmichIImmich / help-desk-support
10mo ago
Can not Play live Photos Videos
ImmichIImmich / help-desk-support
3y ago
Some videos won't play on web
ImmichIImmich / help-desk-support
3y ago