18 Replies
:wave: Hey @Cosmic Otter,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Thumbnail generation may still be running
You can check the status in administration > jobs
If it shows that it’s completed and they’re still missing, first try re-running missing then if that still doesn’t work, then come back to this thread with the information the bot request Ed
Okay will do
Would it also fix the fact when I click those images they don't load
Yes, when you click the image you’re loading another converted image which is also generated in the same task
Ah okay
Well I just went ahead and clicked the infinity button on a couple of the tasks
You did not need to do that
That forces Immich to reprocess every single asset
You should stop all the jobs you clicked that on, and then click the Missing button to make sure Immich has processed everything
(Missing will queue up all assets that haven’t had that job completed for them)
Oh
Just these two are active now
Is that okay
on my moms iphone it still shows the photos as blurs
no more exclamation mark but it doesnt load the photo
Did the jobs finish?
Yes
Are you connecting locally or though some form of VPN/Proxy?
I connected via tailscale for setup
Do I need to stay connected any time I access immich?
Yes, you need to be connected to the tail scale vpn whenever attempting to connect to Immich when not on your local network
Is it possible to not have to need tail scale?
Is that what reverse port forwarding is
You should check out https://discord.com/channels/979116623879368755/1122615710846308484
Thank you
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