Error when opening ALBUMS
I have an existing Immich install running in a Linux Debian Docker container, and every works as it has, but now everything is still working fine except, the albums list is failing with the following error: "immich media server error: "Expected double-quoted property name in JSON at position 2893 (line 1 column 2894) (500)"". I checked a few logs, and didn't see any error, but I'm not sure which log I need to check?
16 Replies
:wave: Hey @svankley,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Hi can you expand on "Linux Debian Docker container"? Is this a baremetal debian 12 install?
a VM running in current Debian & ProxMox
VM, not a LXC ?
Sorry, but not new to Linux, but definately to Docker. I've programmed for 30 years so I know that side, but not the Docker specifics
Standby, I'll get info
I mean, on the left side of proxmox is it Cube or a computer monitor symbol haha
Don't know if this helps
yeah that's a VM. I'm not sure what is going on but someone else may knwo
that is the proper install. LXC is not supported
Ya, its a computer icon...THANKS for the help!
I wonder if you have a weird quote or something in an album name that is not being handled properly
Can you / do you know how to run a database query?
select id, "albumName" from albums;
it shows how to run at the top here: https://immich.app/docs/guides/database-queries/I had no errors when I created any albums...and they all existed for a couple months...and then today I got that error. But I'll check that
Running OUTSIDE of the container, "docker exec -it immich_postgres psql --dbname=immich --username=postgres" (i got the dbanme & username from my docker-compose,yml file), I get the error "error response from daemon: no such container: immich_postgres" and INSIDE the container, running the same command, I get "bash: docker: command not found"
Your Postgres container must have a different name
docker ps -a
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
341aa76c3095 ghcr.io/immich-app/immich-server:release "tini -- /bin/bash s…" 3 hours ago Up 3 hours (healthy) /tcp steve-immich-microservices-1
c459dc356643 ghcr.io/immich-app/immich-server:release "tini -- /bin/bash s…" 3 hours ago Up 3 hours (healthy) 0.0.0.0:2283->2283/tcp, :::->/tcp steve-immich-server-1
0773bc28bc35 tensorchord/pgvecto-rs:pg16-v0.2.0 "docker-entrypoint.s…" 3 hours ago Up 3 hours (healthy) 0.0.0.0:5432->5432/tcp, :::->/tcp steve-database-1
c150f0075681 redis:latest "docker-entrypoint.s…" 3 hours ago Up 3 hours (healthy) 6379/tcp steve-redis-1
688cf9e32437 ghcr.io/immich-app/immich-machine-learning:release "tini -- ./start.sh" 3 hours ago Up 3 hours (healthy) steve-immich-machine-learning-1
is it "steve-immich-server-1"?
I'll try that name
docker exec -it steve-immich-server-1 psql --dbname=immich --username=postgres
psql: error: connection to server on socket "/var/run/postgresql/.s.PGSQL.5432" failed: No such file or directory
Is the server running locally and accepting connections on that socket?
not sure if the yml credentials are the right ones to use --The instructions you sent me mention an .env file...where would I find that file?
--ok, using: docker exec steve-immich-server-1 env
I see the info...trying again...
--- that had the same info: and I got the same error: docker exec -it steve-immich-server-1 psql --dbname=immich --username=postgres
psql: error: connection to server on socket "/var/run/postgresql/.s.PGSQL.5432" failed: No such file or directory
Is the server running locally and accepting connections on that socket?
What the hell!! I just tried on my iPad, and the albums show up fine and I can browse them...but on my Win11 machine running Microsoft Edge V 135.0.3179.85 (Official build) (64-bit) it throws that error every time I try to go to the albums?? Trying Chrome now...
---Chrome worked! It must be a bug in the new MS Edge browser?
Are you using a reverse proxy?
No
Do you mind open the developer console (F12), navigate to the network tab. Refresh the album page. Then you should see a red request. Can you click on it and capture the screenshots of Headers/Payload/Response tab?
