real or fraud
is this person for real?
Solution:Jump to solution
That is a scammer.
Just like it is mentioned in your DMs from @PUBG MOBILE, the only official PUBG MOBILE support and customer service team is in-game and
service@pubgmobile.com....155 Replies
Solution
That is a scammer.
Just like it is mentioned in your DMs from @PUBG MOBILE, the only official PUBG MOBILE support and customer service team is in-game and
service@pubgmobile.com.man liars stealers scammer and hackers are all over pubg
worst game i wver ever played
Man, the safety and security of your account is your own responsibility.
The game has already enabled many security features like, Two Factor Authentication and Email link option.
If you still lost your account that is by your own mistakes.
However the game also provided a feature to recover your account.
You can use the in-game help option to recover the account if lost.
the account recovery tool is flawed
i cant get in touch with a human being
There will always be people who exploit others. Just because of the game's popularity you might notice more and more scammers.
It is there to help players submit all required information so the customer service can help out as soon as possible. You would be surprised how many players just send "Hi" or "My account get stolen" without providing necessary details.
the customer service is a bot though they tell me same thing every time
i’ve gone through weeks receiving emails from service and only one of them i think is a human
so they keep telling memto file a claim and i keep telling them i can’t because of of regular device issue. why can’t i file a claim outside the game via a human being
It's same that happens with me I cannot also report from in game it's say regular device
Can you please tell how many more days will it take to my appeal
I have appeal on 24april
if you use pubgmobilelive that is th email you are going to receive i have done the form 4 times already @baby swifty 🦄
I need a human being
Me too bro
Sad for you
or a way to file a claim outside the game
o have never seen worse customer service
@baby swifty 🦄 when they say regular device does it mean a device used frequently or a device where the account was logged into before? i have my phone from years ago
from 2019
The device you often use for playing the game.
Yes regular mean on Which you played
so it wont work then
the device you used the most, but as i know that if the hacker erased your device from the account. it doesnt matter what device you use to make a claim, it will always unsuccessful/rejected
wow rip my account then
well just like mine, i did form in this link https://pubgmobile.live/support
and make in-game claim for 5x to recover my account that always rejected
and i even send an email to service@pubgmobile.com, got the same answer as yours
you didn’t get claim declined?
playing pubg since 2018 and spend a lot doesn't mean anything to them, even i still got receipt from midasbuy 🤣
all form or claim or email all rejected or unsuccessful or declined
looks like its time to find a new game
if any of this was rejected declined or unsuccessful
at least show or tell us where did the incorrect answer was
showing SS of purchased UC receipt doesn't mean anything to recover pubg
idk how to hardly proof them that we own the account
i sent them my first ever receipt my most recent receipts i listed every device my account was ever played on what date it was made and i still cant get my account back
So you mean I should not hopeful that my account will recovered
i send them my receipts from 1 year ago, 8 or 9 receipt, it doesn't matter as long as our device was not detected as trusted device on the account
I have been playing from 2019 till 24april 25
And now I am too much broken because my account got hacked
idk every account have different problem. but mine was same as @FixMyIndra
Now what should I do to recover my account 🥺
My account got also hacked
I am still hoping that pubg will recover my account 😞
as long you get rejected on this form https://pubgmobile.live/support or in-game recovery tool
well the account stuck on the hacker
I cannot make claim from in game because they say it's suspicious activity on your account
it is hard to get recover your account
That hacker did
my account was playing on Asia, after got hacked now it's in Middle-East
pubg do not even care 🤣
press the yellow PUBG Mobile Security Team
So it's mean I should delete my game
Where it is
i did not tell you that
Where is yellow pubg
on the paragraph
Please can you tell me i didn't get it
I see in pubg mail they also said press the yellow pubgm I don't know where
Oh ok I get it
But it also didn't work when I click and give report and I press submit button it say submit from regular device
did you fill the form?
Where
after you go to this
Yes but it say do it from regular device
It cannot be submitted
that's the big problem for all hacked account
Bro please pray that I can get my account back
You don't know how much I will happy
and idk why not even any of the claim/email i make, they never told the right reason of the claim/email was rejected
It was my first account from when I started game
well best of luck to you
Thank you
i played pubg since 2018, season 4
and poof the account was hacked 🙂
I can feel your pain bro
you can feel, but pubg 😄
that's the problem when i want to submit
yes but i am still waiting from 24 april
for result i wish it should be accepted
well hopefully not rejected, since they only and will receive 1 form only. and you cannot make another form
what if i rejected once i will be not able to do again ?
yep you can't make another form
only one for one UID
bro i cannot move on from my account hacked what should i will do
nothing you can do except make in-game claim or fill that form in https://pubgmobile.live/support
okay
i don't want to be rejected
my account was hacked February 20, i keep make in-game claim always rejected
i wish i can only make it from in game
i have recovered that account from hacker once in 2023 and that claim was approved from in game
high chance getting rejected, since the hacker already removed your device from trusted device in that account
same as mine
yes
well, best of luck to you
hopefully you didn't get like this
thanks bro
i will leave this game if i don't get my account back
well it's your choice 🙂
i know it's difficult but when i will play that game again then i will start thinking about my account
it make me more sad
especially if you spend money on the account
my account shows approved on the docs page now what
how did you even get to submit
i think you will get email from pubg
idk, pubg let me make a claim but not approved or successful
hmm
do you have your first ever receipt
i think not, since i buy from unipin in 2018
dang idk
and i payed through market, not with card
i got physical receipt
and from midasbuy, you can get the receipt since only 1 years ago
Do your get your account
Did
Which page
pubgmlive
On live status?
idk if they linked my email to it
My appeal is still verifying
this link theres a button at the top somewhere to see the list of pending accounts
What your uid
im not sharing that🫤
Please tell me your appeal is on pending or verifying
mine says approved
and its green
But why mine is still verifying
You did it from in game?
no from the pubgmobilelive.com
https://pubgmobile.live/status
This ink
yes that one
Please see 5819572834
On 24 April
That
ok ill look
Give me ss
yours need more time i think
ok thanks
then when u submit appeal and u are appreved
YOOOOOO I GOT IT BACK
I DIDNT NEED TO FILE A CLAIM WHAT THE HECK PUBG
i hope i can make another form, since mine was rejected
howwwww
please help me
please
can you tell me the date you appeal
i looked through my facebook history to find my link date
you did appeal in recovery right?
in the game no
i keep getting regular device errror
service@pubgmobile.com from the email did it
some you need to get an email like this
@FixMyIndra
I got submit appeal and now am waiting
It's verifying for like 10days
Shit I got rejected
I need help
I got rejected idk howw
you submitted it on pubgmobilelive or in game?
PUBG Mobile live
This .
Pls helppp
which question on the list do you think might not be accurate
Can you me the date you submitted appeal
i submitted it on april 12
Oh
21 or 20
whats your uid
I pray that my appeal should be accepted
i want to see ot on the lisr
hmm
make sure you answered everything properly
and did you send the video of your receipts?
They just ask for uid
Nothing else
It's appeal
you need to click on recoveru
appeal is for banned accounts
No recovery to get ur account back
And I got hacked and banned
So you did appeal not recovery
no i did recovery
i wasnt banned
Oh
I am also not banned
I am banned
i don’t know anything about unbanning an account
But so you think that account not banned have more chances
Cuz the hacker used cheats
Yes
But u should give all the information
And the uc purchased it will help
I have given all correct information but I have doubt in one question
which question
What this question mean
when you first started the game did you link it to a social media
I think I have answered wrong
Shit
did i link to a social media
u*
It will less ur Chance to get it back
Maybe idk
Yes when I started game it was in Google
do you still have that google account
Bro please I will be dead if my account didn't get back
No but now my fb was linkd
Linked
Before hacked
And also I didn't gave the receipt of uc
I know the date but I have not receipt
You need receipt!
you dont have a picture?
No
I never now that uc receipt is necessary
Bro I am dead 🙂
do you think you can find one in your play store or apple id
I don't think so
But I now the exact date
doesn’t matter you need receipt
Oh no bro
idk how you’re going to get it back without receipt
I was too sad now more sad
check your playstore for a receipt bro
Play store where
In play store where
Bro i get uc receipt
your purchase history
i got a receipt, but it doesn't help at al
like 8 of them, and 3 fro playstore monthly prime, and 2 packs
keep them and use them on pubgmobilelive.com
can't make 2nd form. since mine was rejected