PUBGM MOBILE x BABYMONSTER Challenge
How can I contact PUBG regarding the BabyMonster challenge?
18 Replies
Hello 👋 What do you need assistance with?
Hi, I was checking my email and PUBGMOBILE commented on my video that I had won the Challenge prize. However, that comment no longer appears. They were asking me for another social network. The maximum 14 days have not yet passed. My ID does appear in the forms, as I said, "I won." I'd like to get in touch to see what's next.
What is your UID?
52276353112
Yep, I can see your UID on the form. I will request a confirmation for this and get back to you.
On which platform did they originally leave the comment? Is it now deleted?
On YouTube and yes. I changed the description and title so I could tag the PUBGM channel, but I still have the email where YouTube notifies me of that comment. Thank you.
Got you. I will let you know once I receive a confirmation.
Thanks, I have another question. Today is the 13th day since the comment. If you don't get an answer, would I lose the prize, or since I contacted you, could I still get it?
Thank you for reaching out, @luis_angelgiron.
This situation is a bit tricky since we tried to get the shipment sent on its way to everyone before we went on holiday. When we did not hear from you and did not find a better way to contact you, we had to select someone else.
Could you please confirm how important the original prize (worth $13.79) is to you? By any chance, would you be happy to receive 11,550 UC (worth $134.97) instead? Please let us know your thoughts.
I understand the situation and appreciate you explaining it to me. This prize would mean a lot to me. Baby Monster is one of my all-time favorite bands, and having a signed album from them would be amazing; it would be my first piece of merchandise from them, so it's something very special. Thanks to this collaboration, I was introduced to PUBGM, and right now I play it as often as possible because I like it. I know its monetary value is less than what they're offering, but the emotional value is much greater. So, if you could do your best to give me the original prize, I would be very grateful.
And if I have to wait longer than the 90 days mentioned in the legal document, I'll wait for them. And I'm sorry I didn't respond to that comment. I didn't receive a direct email, so I couldn't reply sooner, but I would like to receive the album.
Thank you for your response. We fully understand.
We cannot make any guarantees, but we will do our best to get an additional album from YG. Please look out for an update after we are back from our holiday.
Welcome to PUBG MOBILE — we are very happy to have you.
Thank you so much! If you can get the album signed by them, I'd be so happy. I'll be waiting for your reply.
We are unfortunately unable to get more albums from YG, @luis_angelgiron.
However, one of the other winners prefers to receive UC instead. This means you can receive their album.
A form to collect shipping information has been sent privately to you. Please fill it out as soon as you can.
Thank you so much!!! I'll fill it up right away.
I have a question, my YouTube channel name also appears, do I use the Discord username, right?
Oh. Yes, you can use the Discord username.
Okay, I've filled it out. Again, thank you for your time. This news makes me very happy. What's next?
Can I fill it out again to confirm that all the information is correct?
That is fine. You should receive it within 90 days. We will send you shipping information when we receive it from the vendor.
I understand, thank you very much. I'll be attentive.