Novu•8mo ago

Multi-Tenant Notifications & EU WebSocket URL Questions

Can I fetch all notifications for a user who belongs to multiple tenants? For example, if John is part of Org A and Org B, can I filter notifications by organization (e.g., only for Org A) and also fetch all notifications from both?

What is the correct WebSocket URL for the EU region? I tried wss://ws.eu.novu.co but it doesn’t seem to work.

Thanks in advance!

Pawan Jain•5/1/25, 6:13 PM

@Gurami

Correct url for EU websocket is: https://eu.ws.novu.co

Pawan Jain•5/1/25, 6:13 PM

Could you please share how you have configured multi tenancy?

Pawan Jain•5/1/25, 6:14 PM

Are you using this architecture?
https://docs.novu.co/platform/concepts/tenants

Multi-tenancy | Novu Documentation

Learn about how to implement multi-tenant notifications in Novu

GuramiOP•5/1/25, 6:20 PM

@Pawan Jain Thank you for your support.

Yes, I followed the documentation. My issue is: I want to fetch all in-app notifications for a user across all tenants by default, but also have the ability to filter them by specific organizations.

GuramiOP•5/5/25, 5:50 AM

@Pawan Jain Is there any update?

Pawan Jain•5/5/25, 5:19 PM

@Gurami

Apologies for missing this.

Could you please share more details on this?

but also have the ability to filter them by specific organizations.

Are you creating more than one organizations in Novu?

GuramiOP•5/6/25, 5:34 AM

Hey @Pawan Jain. No, I'm not creating multiple organizations in Novu.

In my application, users can belong to multiple organizations. I want to be able to show in-app notifications filtered by the organization the user is viewing, but also have the option to fetch all notifications across all organizations the user is part of.

GuramiOP•5/6/25, 9:51 AM

Pawan Jain•5/6/25, 9:54 AM

thanks @Gurami for more details and screenshot

Pawan Jain•5/6/25, 9:54 AM

let me check with my team on this

Pawan Jain•5/6/25, 9:55 AM

just want to check, are you going to use @novu/react ?

GuramiOP•5/6/25, 10:31 AM

No, I'm using the headless inbox. We have a very custom design, so…

GuramiOP•5/6/25, 10:36 AM

https://docs.novu.co/platform/inbox/react/headless

Novu_Bot•5/6/25, 10:36 AM

@Gurami, you just advanced to level 2!

GuramiOP•5/7/25, 12:42 PM

@Pawan Jain Hey! Just checking in—do you have any update on my question? Let me know if you need more details from my side. Thanks!

Pawan Jain•5/8/25, 4:09 AM

@Gurami

I got an update from my team. Currently, it is not supported to filter out notifications based on tenantId or some custom payload value.

There is a workaroud to show notifications for one particular organization (tenant):

send orgId , name or any unique identifier in data object
fetch all notifications using pagination
filter the notifications based on this value from response on client side
show the notifications on UI

<Inbox /> | Novu Documentation

Learn how to use and customize the Inbox component in your React application

GuramiOP•5/8/25, 5:38 AM

Hey @Pawan Jain , thank you for your time and support!

Pawan Jain•5/8/25, 5:50 AM

Will this workaround be helpful for you?

Pawan Jain•5/8/25, 7:51 PM

@Gurami

A small update: we are shaping one feature to filter out the notifications based on data object values.

We will add this filter option in this method

I am pretty sure, this addition will help in your usecase in showing all notifications and org(tenant) based notifications

GuramiOP•5/8/25, 7:55 PM

Hey @Pawan Jain , that sounds great! In this way we will have more flexibility than just filtering by organization. Thank you so much! Appreciated!

Pawan Jain•5/8/25, 8:03 PM

Thanks, I will keep you updated on this

Pawan Jain•5/29/25, 8:00 PM

@Gurami

We released this feature of filtering notifications by data object keys

checkout these docs:

Pawan Jain•6/5/25, 2:56 AM

@Gurami Just wanted to check if you get chance to use above feature. We would be happy to know your feedbacks

Multi-Tenant Notifications & EU WebSocket URL Questions

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