Immich•3w ago

Error: getaddrinfo ENOTFOUND redis at GetAddrInfoReqWrap.onlookup [as oncomplete] (node:dns:109:

hi I am having this error and I cant figure out how to fix it. Error: getaddrinfo ENOTFOUND redis at GetAddrInfoReqWrap.onlookup [as oncomplete] (node:dns:109:26) { errno: -3008, code: 'ENOTFOUND', syscall: 'getaddrinfo', hostname: 'redis' } Error: getaddrinfo ENOTFOUND redis at GetAddrInfoReqWrap.onlookup [as oncomplete] (node:dns:109:26) { errno: -3008, code: 'ENOTFOUND', syscall: 'getaddrinfo', hostname: 'redis' } Error: getaddrinfo ENOTFOUND redis at GetAddrInfoReqWrap.onlookup [as oncomplete] (node:dns:109:26) { errno: -3008, code: 'ENOTFOUND', syscall: 'getaddrinfo', hostname: 'redis' }

29 Replies

Immich•3w ago

:wave: Hey @Eugeezy, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

EugeezyOP•3w ago

I used this guide https://mariushosting.com/how-to-install-immich-on-your-synology-nas/

Marius Hosting

How to Install Immich on Your Synology NAS

Trustworthy expert guide to your Synology NAS.

NoMachine•3w ago

the infamous Marius. if you can start over, I recommend you to follow the official install procedures depending on your platform https://immich.app/docs/install/portainer

EugeezyOP•3w ago

oh okay let me start over [Nest] 11 - 05/01/2025, 6:51:00 PM LOG [Microservices:EventRepository] Initialized websocket server microservices worker error: Error: getaddrinfo ENOTFOUND database, stack: Error: getaddrinfo ENOTFOUND database at GetAddrInfoReqWrap.onlookupall [as oncomplete] (node:dns:120:26) microservices worker exited with code 1 is my new error any clues?

NoMachine•3w ago

could you share your envs and compose file?

EugeezyOP•3w ago

whats the best way to get them?

Mraedis•3w ago

? you filled them in yourself for portainer -> edit stack, that's your compose file env file is whatever you fill in below

EugeezyOP•3w ago

yeah cause I uploaded some and then edited it in portainer so might be different

Mraedis•3w ago

just edit it again and don't make any changes or discard them

EugeezyOP•3w ago

EugeezyOP•3w ago

does this help?

Mraedis•3w ago

EugeezyOP•3w ago

oops duh hah

EugeezyOP•3w ago

message.txt

EugeezyOP•3w ago

UPLOAD_LOCATION=/volume1/docker/immich/upload DB_DATA_LOCATION=/volume1/docker/immich/db IMMICH_VERSION=release DB_PASSWORD=Eug3n312!@#$ DB_USERNAME=postgres DB_DATABASE_NAME=immich

Mraedis•3w ago

Why is start_interval: 30s commented out

EugeezyOP•3w ago

oh I had some error and github said to comment it out let me uncomment and try again "Failure Failed to deploy a stack: compose up operation failed: can't set healthcheck.start_interval as feature require Docker Engine v25 or later" this was the error. so they said to comment that out. and then this error isnt there anymore

Mraedis•3w ago

Right, your docker version is outdated 👀 but what you need to comment out is:

    healthcheck:
      disable: false

    healthcheck:
      disable: false

and all of the

    healthcheck:
      test: >-
        pg_isready --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" || exit 1; Chksum="$$(psql --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      #start_interval: 30s
      start_period: 5m

    healthcheck:
      test: >-
        pg_isready --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" || exit 1; Chksum="$$(psql --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      #start_interval: 30s
      start_period: 5m

EugeezyOP•3w ago

okay let me try that. I should be on the latest docker

EugeezyOP•3w ago

now im getting this one [Nest] 8 - 05/01/2025, 7:05:27 PM LOG [Microservices:EventRepository] Initialized websocket server microservices worker error: Error: getaddrinfo ENOTFOUND database, stack: Error: getaddrinfo ENOTFOUND database at GetAddrInfoReqWrap.onlookupall [as oncomplete] (node:dns:120:26)

EugeezyOP•3w ago

Mraedis•3w ago

What do the logs say when you press the i symbol next to immich_postgres

EugeezyOP•3w ago

PostgreSQL Database directory appears to contain a database; Skipping initialization 2025-05-01 22:04:35.768 EEST [1] FATAL: database files are incompatible with server 2025-05-01 22:04:35.768 EEST [1] DETAIL: The data directory was initialized by PostgreSQL version 16, which is not compatible with this version 14.17 (Debian 14.17-1.pgdg120+1).

Mraedis•3w ago

this is a new install right?

EugeezyOP•3w ago

yes all new

Mraedis•3w ago

delete everything inside of the /volume1/docker/immich/db directory

EugeezyOP•3w ago

okay done

Mraedis•3w ago

restart the database container and wait I guess 👀

EugeezyOP•3w ago

okay let me see wahoooo it works! thank you so much for all the help!

Gaming

Programming

Error: getaddrinfo ENOTFOUND redis at GetAddrInfoReqWrap.onlookup [as oncomplete] (node:dns:109:

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