Immich Mobile get stuck on splash screen
so, sometimes I open the app on Android and it get stuck on the splash screen for way too long.
it doesn't matter if I'm on cellular network, local wifi o any other wifi.
I'm attaching the apps logs that I could save once the app finally open
7 Replies
:wave: Hey @NoMachine,
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References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
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Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
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Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
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The relevant logs are these
The app should definitely handle this better, but for now, looks like your server is not reachable when the app resumes
that's was my first thought, but if I force close the app, the first start is instant
I mean force close while is stuck
I see, do you have external endpoints configured? Let me try to reproduce this
right now the instance is only accessible thru tailscale or direct connection when I'm in my local network, I have automatic network switching configured
it turns out my ISP enabled the integrated modem/router wifi without my knowledge (I prefer my own router, so I use the ISP one as modem only), so my phone was connecting to a different network (with the same name) and wasn't able to connect to the Immich server thru the internal IP, and thus the connection errors
still tho, the app should start and display the local images anyway and do all the networking stuff in the background