FFmpeg error 234, unable to create thumbnails
Hi. A couple days ago, Immich started to bug out for me. Every entry after a certain date showed up as "Error Loading Image", and wouldn't show the image as a result. Checking jobs to hopefully refresh everything, I also realized no jobs were running. There were things in the active tab, but nothing ran, some "failed", but the numbers just never went down. Finally, I went over to portainer and checked logs, where there were many errors piling up, with the most noticable being an "FFmpeg error 234", and "Conversion failed"! Most images uploaded came from Google Pixel 9 and Samsung S25 Ultra.
14 Replies
:wave: Hey @DepressedFrog,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed..env:
The location where your uploaded files are stored
UPLOAD_LOCATION=/mnt/usb/image/data/
The location where your database files are stored
DB_DATA_LOCATION=/root/immich/postgres
REDIS_HOSTNAME=immich_redis
To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=Etc/EST
The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release
OS: Ubuntu 24.04.2 LTS x86_64
Host: Inspiron 15-3567
Kernel: 6.8.0-58-generic
CPU: Intel i5-7200U (4) @ 3.100GHz
GPU: Intel HD Graphics 620
Memory: 16GB
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
note: nothing has been uploaded for multiple hours (but the "active" number hasn't changed regardless)
Why do you have so many concurrent jobs?
You should have like 10, maybe 20 on a powerful host, not ... 500
yeah... set this a couple years ago and forgot about it, will turn it down now
Doesn't change the ffmpeg part though...
Do you have hardware acceleration enabled?
It might be misconfigured
Sorry for late response, but where can I find that?
I don't believe I do, as there really isnt a good GPU on this machine (integrated laptop graphics probably wont cut it)
It's a toggle in the GUI
No, I do not
Oh I missed that you upload to your USB
did you docker compose down and up again?
Your uSB might have disconnected briefly
yes, one restart later, the jobs are still paused, but the drive is writable. They can write but there's some other error stopping it from processing or displaying