Custom hostname
Hey, we're launching a white-label enabled app and urgently need Custom Hostnames enabled for client domain mapping. Our clients are setting up CNAMEs now, so speed is key. Does any know where i can enable it.
PS- i am already on enterprise plan
12 Replies
If you're on Enterprise, you need to contact your account manager, you can't enable it yourself.
appreciate the quick response laudian, can you tell me where i can contact them?
If you go to the support section on the dashboard, you can find a link for "Visit the Enterprise Customer Portal for our regional hotline numbers".
I'm not sure if that's for emergencies only though. I think you should have a contact number when you signed up for Enterprise?
i do not remember seeing an enterprise contact number when i signed up
Are you sure you're Enterprise? You would have had to talk to Sales, sign a contract, etc, pretty lengthy process.
Sounds like maybe Business.
Eitherway you could try just going to SSL/TLS -> Custom Hostnames in a website in the dashboard. If you are on a normal plan, you should be able to just buy it. If you are on Enterprise, Cloudflare for SaaS is listed as a preview service you can use for 30 days
Once you enable the product or feature, it will not be an officially contracted service until you purchase it. Cloudflare will reach out in case you have any questions or feedback, and provide you with a sales quote if you are enjoying the product.
Yes Chaika, we signed up through cloudflare startup program'
ahhh ok that's a bit different then normal Enterprise. I don't think you get account managers and such, not 100% sure though.
[email protected] has been mentioned before by Cf Employees for the inbox you can reach out to for questions and help
In the shorter term, you can try the preview service way too
ohh, okay I got it. Would they be able to enable custom hostname from startup@cf..
also, can you give me a brief about preview service
You can try if you can enable it yourself on https://dash.cloudflare.com/?to=/:account/:zone/ssl-tls/custom-hostnames
. Would they be able to enable custom hostname from startup@cf..I believe as long as you are able to explain why you want it/etc they can add it to your account, but not something I have heard a lot about
can you give me a brief about preview servicehttps://developers.cloudflare.com/fundamentals/subscriptions-and-billing/preview-services/
it shows me "contact account manager" laudian
appreciate your help guys
In that case, I guess trying the email address is your best bet.