MFA - We need users to be able to select other MFA methods after they have opted into MFA
We need users to be able to select other MFA methods after they have opted into MFA. As it is now, when the user clicks "choose another method" after already opting in to MFA, the only option that shows is the same one which the user has already opted into. We want the user to be able to choose another method of MFA without requiring a full reset of the user's MFA configuration.
3 Replies
Hello Daniel,
I’m currently working to replicate your exact scenario to validate the case and explore potential solutions. Before proceeding, I’d like to confirm your expectations. Could you verify which of the following aligns with your understanding?
Case 1
- The user signs up and is prompted (if not optional) to select or configure a secondary authentication method, such as SMS.
- If the user cannot log in with the secondary method, they can select an option during authentication to configure and enable an alternative method (e.g., "Authenticator app").
Case 2
- The user signs up and is prompted (if not optional) to select or configure all secondary authentication methods they wish to use (e.g., SMS and Authenticator app).
- If the user cannot log in with one method, they can choose to continue with another already configured method.
Please let me know which case matches your expectations or if further clarification is needed.
Regards!
Case 1, however these scenarios don't seem mutually exclusive. We need users to be able to select other MFA methods after they have opted into MFA. As it is now, users cannot multi-select MFA methods when first prompted to opt-in to MFA . On next login, when the user clicks "choose another method", it shows the same MFA method.
I understand your case now. I apologize for the delay. You can expect new update on this tomorrow.
Hi again, Daniel,
As confirmed, users can currently opt in to only one MFA method at a time. However, since the need for multiple methods is a common use case, the team is actively discussing this feature.
Thank you for raising this—I appreciate your feedback. I also want to sincerely apologize for the delay in escalating this to the appropriate team. This was an oversight on my part, as such requests are typically prioritized much faster.
I’ll keep you updated as soon as there’s progress or new details from the team.