New photos not appearing on Android app, photos section blank on Web
In the web appp, I see my previously uploaded albums, but the timeline/Photos page is blank. When I run
docker logs immich_server I see some messages about "date field out of range" and "Input file has corrupt header: heif: Invalid input: No 'hvcC' box (2.106)".
On the Android app, I see my old albums, but new photos taken on the device don't appear.21 Replies
:wave: Hey @gruppler,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
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Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
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Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.I've tried reinstalling the Android app, rescanning external libraries (which I don't think I have anyway), running storage template migration (which I didn't change).
No recent changes to the app or system, other than uploading a bunch of photos from a recent trip.
Desktop/server is Linux Mint 22, phone is Android Pixel 3.
Both the server and Android app are Immich version 1.132.3
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
can you run
docker compose down then docker compose up and monitor the logs while you are accessing the web?
Also, can you capture the screenshot of the developer console F12?I ran the commands and watched the console while it was restarting, and while accessing the web app, but I didn't see any error messages. The browser console shows no errors either, it's just blank.
Can you go to the network tabs and find the timeBuckets request, copy the response and post it here?
Actually, I just looked at the console again and saw this error message, which I reported in my initial post:
Can you check the fileCtratedAt and fileModifiedAt and localDateTime column in the assets table, see if there are dates with years less than 1900?
I'm not sure how to access the table.
Can you check this link? https://github.com/immich-app/immich/issues/16046#issuecomment-2657784399
I will run the query to delete the offending records
Ok, that resolved my issue with the web app. Unfortunately, photos I've taken on my phone still aren't showing up in the Immich app on Android.
I guess they are unrelated issues
Thank you for patiently helping me with the first issue. I had looked at that thread before reporting but failed to access the database, which now I realize was because I'm not using the default username.
Alright so the web works now?
Can you help getting the mobile app log?
I just realized that the storage and location permissions had been revoked, so I re-enabled them, cleared the cache, and killed the app. But when I re-opened it, I still don't see the new photos I've taken, and the "On this device" section is still blank.
Here are the logs after doing that
Ok, now my local folders are appearing in the backup settings, so I added "Camera" and it synced my most recent photo. However, I'm still missing photos I've taken previously, which I can still see in my camera app.
I used the Google Photos app to select the missing photos, then shared to "Upload to Immich" and now both my issues are resolved.
Thanks for your help!