Immich•4w ago

accidently deleted "profile" directory

Hi, I accidently deleted the "profile" directory, is it possible to recover or manually recreate the "profile" directory's contents? Thanks!

7 Replies

Immich•4w ago

:wave: Hey @Celeste04, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

bo0tzz•4w ago

You can recover it from your backups, or just set a new profile picture for each user

Celeste04OP•4w ago

so I restored my database from a backup, but I have this error on my logs for the immich_server's docker container:

Initializing Immich v1.132.3
Detected CPU Cores: 2
Starting api worker
Starting microservices worker
[Nest] 7  - 05/11/2025, 4:18:34 PM     LOG [Microservices:EventRepository] Initialized websocket server
[Nest] 7  - 05/11/2025, 4:18:35 PM     LOG [Microservices:DatabaseRepository] Running migrations, this may take a while
[Nest] 17  - 05/11/2025, 4:18:36 PM     LOG [Api:EventRepository] Initialized websocket server
[Nest] 7  - 05/11/2025, 4:18:36 PM     LOG [Microservices:MetadataService] Bootstrapping metadata service
[Nest] 7  - 05/11/2025, 4:18:36 PM     LOG [Microservices:MetadataService] Initializing metadata service
[Nest] 17  - 05/11/2025, 4:18:37 PM     LOG [Api:DatabaseRepository] Running migrations, this may take a while
[Nest] 7  - 05/11/2025, 4:18:37 PM     LOG [Microservices:MapRepository] Initializing metadata repository
[Nest] 17  - 05/11/2025, 4:18:38 PM     LOG [Api:ServerService] Feature Flags: {
  "smartSearch": true,
  "facialRecognition": true,
  "duplicateDetection": true,
  "map": true,
  "reverseGeocoding": true,
  "importFaces": false,
  "sidecar": true,
  "search": true,
  "trash": true,
  "oauth": false,
  "oauthAutoLaunch": false,
  "passwordLogin": true,
  "configFile": false,
  "email": false
}
[Nest] 17  - 05/11/2025, 4:18:38 PM     LOG [Api:StorageService] Verifying system mount folder checks, current state: {"mountFiles":true,"mountChecks":{"thumbs":true,"upload":true,"backups":true,"library":true,"profile":true,"encoded-video":true}}
[Nest] 17  - 05/11/2025, 4:18:38 PM   ERROR [Api:StorageService] Failed to read upload/profile/.immich: Error: ENOENT: no such file or directory, open 'upload/profile/.immich'
api worker exited with code 1

Initializing Immich v1.132.3
Detected CPU Cores: 2
Starting api worker
Starting microservices worker
[Nest] 7  - 05/11/2025, 4:18:34 PM     LOG [Microservices:EventRepository] Initialized websocket server
[Nest] 7  - 05/11/2025, 4:18:35 PM     LOG [Microservices:DatabaseRepository] Running migrations, this may take a while
[Nest] 17  - 05/11/2025, 4:18:36 PM     LOG [Api:EventRepository] Initialized websocket server
[Nest] 7  - 05/11/2025, 4:18:36 PM     LOG [Microservices:MetadataService] Bootstrapping metadata service
[Nest] 7  - 05/11/2025, 4:18:36 PM     LOG [Microservices:MetadataService] Initializing metadata service
[Nest] 17  - 05/11/2025, 4:18:37 PM     LOG [Api:DatabaseRepository] Running migrations, this may take a while
[Nest] 7  - 05/11/2025, 4:18:37 PM     LOG [Microservices:MapRepository] Initializing metadata repository
[Nest] 17  - 05/11/2025, 4:18:38 PM     LOG [Api:ServerService] Feature Flags: {
  "smartSearch": true,
  "facialRecognition": true,
  "duplicateDetection": true,
  "map": true,
  "reverseGeocoding": true,
  "importFaces": false,
  "sidecar": true,
  "search": true,
  "trash": true,
  "oauth": false,
  "oauthAutoLaunch": false,
  "passwordLogin": true,
  "configFile": false,
  "email": false
}
[Nest] 17  - 05/11/2025, 4:18:38 PM     LOG [Api:StorageService] Verifying system mount folder checks, current state: {"mountFiles":true,"mountChecks":{"thumbs":true,"upload":true,"backups":true,"library":true,"profile":true,"encoded-video":true}}
[Nest] 17  - 05/11/2025, 4:18:38 PM   ERROR [Api:StorageService] Failed to read upload/profile/.immich: Error: ENOENT: no such file or directory, open 'upload/profile/.immich'
api worker exited with code 1

How I can fix it?

bo0tzz•4w ago

There's no need to restore the whole database, I was saying to recover the profile dir from your backup of the UPLOAD_LOCATION

Celeste04OP•4w ago

okay, so since I don't have a backup of my UPLOAD_LOCATION, I guess it's dead and I'll have to erase everything and start from scratch. well, too bad, but I should have made a backup of my UPLOAD_LOCATION too... Thanks anyway for the help!

bo0tzz•4w ago

Well, no Like I said Just upload new profile pics And you'll want to create the folder and the .immich file And absolutely set up proper backups

Celeste04OP•4w ago

Oh okay, I see, I will try that, ty! omg thank you so much, it work!

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accidently deleted "profile" directory

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