Safe way to clear and regenerate all thumbnails?
Hello,
My server died so have rebuilt, since doing so I have many images showing "Error loading image"
I used the CLI to import my upload folder as I had it backed up, when I go to the jobs section it says active 3 and none waiting.
Is there a way for me to force it to recreate all of the thumbnails?
I would not mind deleting the thumbs folder and running the job again, I just wanted to check that was ok before doing so?


10 Replies
:wave: Hey @rstopher,
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If this ticket can be closed you can use the /close
command, and re-open it later if needed.Clear the thumbnail jobs queue, then run it for all assets
all i get is pause \ resume?
🥺
This is what it should look like after clearing it
Pause resume is what you get when a job is stuck
Shut down the redis container, clear its local storage and compose it back up, that should clear all queues
ahh, I am using the inbuilt Redis container as per spaceinvaders install video. (PostgreSQL_Immich)
would you be able to explain how I can do what you suggested? I tried to rebuild the database recently and broke the whole install :S
thank you very much for your help!
right so you mean unraid
In that case I have no idea 👀
#unraid may be able to help
no worries thank you for your help
how do i clear the queue?
If the job wasn't stuck then there would be a clear button, because pausing finishes the running jobs