I
Immich•2w ago
rstopher

Safe way to clear and regenerate all thumbnails?

Hello, My server died so have rebuilt, since doing so I have many images showing "Error loading image" I used the CLI to import my upload folder as I had it backed up, when I go to the jobs section it says active 3 and none waiting. Is there a way for me to force it to recreate all of the thumbnails? I would not mind deleting the thumbs folder and running the job again, I just wanted to check that was ok before doing so?
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10 Replies
Immich
Immich•2w ago
:wave: Hey @rstopher, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
bo0tzz
bo0tzz•2w ago
Clear the thumbnail jobs queue, then run it for all assets
rstopher
rstopherOP•2w ago
all i get is pause \ resume? 🥺
bo0tzz
bo0tzz•2w ago
This is what it should look like after clearing it
Mraedis
Mraedis•2w ago
Pause resume is what you get when a job is stuck Shut down the redis container, clear its local storage and compose it back up, that should clear all queues
rstopher
rstopherOP•2w ago
ahh, I am using the inbuilt Redis container as per spaceinvaders install video. (PostgreSQL_Immich) would you be able to explain how I can do what you suggested? I tried to rebuild the database recently and broke the whole install :S thank you very much for your help!
Mraedis
Mraedis•2w ago
right so you mean unraid In that case I have no idea 👀 #unraid may be able to help
rstopher
rstopherOP•2w ago
no worries thank you for your help how do i clear the queue?
Mraedis
Mraedis•2w ago
If the job wasn't stuck then there would be a clear button, because pausing finishes the running jobs

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