user error in android app?

I have some errors on my android phone that i'm not sure how to fix. it looks like an user issue and maybe some API ? i have attached some screenshots and a log from my phone. It doesn't look like there is any issues on the web
14 Replies
Immich
Immich2w ago
:wave: Hey @KristianHS, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
KristianHS
KristianHSOP2w ago
I have noticed that my albums don't show the the amount of assets, but only show these brackets {}
KristianHS
KristianHSOP2w ago
No description
KristianHS
KristianHSOP2w ago
The web edition shows the amounts of assets so it must be an app issue
Daniel
Daniel2w ago
This should be fixed in the latest app version (1.133.1)
KristianHS
KristianHSOP2w ago
Okay, when will that arrive in play store?
Zeus
Zeus2w ago
It depends on googles review process. Can take days especially with holiday
KristianHS
KristianHSOP2w ago
okay, i will wait for the next update to see if it helped, and then give you a feedback 👍
KristianHS
KristianHSOP2w ago
I just got the new app update and now i can see the assets, but the remaining keeps staing at 499. I did look one of the assets up to see if it was backed up, and it seems to be.
No description
Daniel
Daniel2w ago
Yeah there are known state issues with the remainder counter
KristianHS
KristianHSOP2w ago
Okay 👍
KristianHS
KristianHSOP2w ago
How can i see the duplicated assets on the phone?
No description
shenlong-tanwen
You cannot. TBH, This is something that should be transparent to the user, but due to some issues in the handling, we currently surface this in the UI
KristianHS
KristianHSOP2w ago
Okay thanks for the answer 👍

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