All levels in my server got reset?
Hey, all my users are currently complaining. All the levels in the server for some reason got reset. All the settings too.
28 Replies
Hey @Eye! Our team will answer your post soon.
If this is an issue in your server, make sure you've included your server's ID (This can be found on the
/ping command), as well as which users are having this issue.
Once your question has been answered, you can mark your question as solved via Right click solution message -> Apps -> ✅ Mark Solution to help others find the solution via Answer OverflowHeya, thank you so much for reporting this and I’m very sorry this happened. Would you be able to send over your servers id so we can investigate what happened?
874034968735658004
I got people sleeping their nights on vc to level up so this is more than frustrating
Cheers, I’ll look into this shortly and get back to you.
thanks
hey any updates?
Would you be able to provide a screenshot of users EXP being wiped? Like their ranks cards etc
sure
give me a second to find it
Heya @Eye, I escalated this to our development team. They said they'd be able to pull a backup but it wont be for another 12 hours as they are quite busy currently.
thatd be amazing
this was before
and this after
and based on my logs no one reseted them
Yeah that is quite weird, I am so sorry you've had to deal with this. If the backup isnt pulled by tomorrow feel free to notify myself again.
Okay ill make sure to contact
Thanks!
No worries, I hope this is fixed by tomorrow 😄
@Eye for the backup actually, could you send me a time where you'd prefer for it to get changed back into?
ASAP
like literally as soon as possible
I meant what time do you want it reset back to, like yesterday at 10AM as an example.
ahhh
id have to check when they got reseted
give me a minute
18.5.2025 6:18 AM
idk if theres smth from 22nd
i cant find the messages rn
But if its possible tell me which available backups there are and Ill tell you which one to revert to
What timezone are you in?
we do hourly backups, so name a time
CEST
I will name an exact time in a bit. Ill try to find out exactly when it was reseted
Okay so Id like to revert back to wednes may 21, 2025 at 7 p.m CEST Timezone
Please tag me if theres smth you need to know!
Hey my levels are still not reverted @Evermore’s Lament
Heya @Eye shadow ran into a slight issue as he doesn’t have access to the database currently. I forwarded this to another team member so hopefully that’ll speed things up. I really do apologize for this.
how long is it gonna take? approx
Sadly I cannot give an exact estimate as the team member is currently at work.
Solution
solved