Cannot backup anything anymore from phone to server
I've been using Immich for a couple months now but since a couple weeks ago it stopped backing up photos and videos to my server from my phone.
I tried to update the app and server. I also reinstalled the mobile app. Now it's not even letting me choose which albums to backup in the app. Once I do get an album selected it fails to upload the media. Usually the app suddenly closes (as is crashes) when it tries to load the albums available for backup.
What could this be?
10 Replies
:wave: Hey @Voelepater,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Please share logs for the app and server, as well as your configuration (reverse proxy? vpn?)
Hi, sorry for the late reply. I appreciate your help. I pulled these logs by using "docker logs immich" command via ssh. For the app I see a bunch of logs it seems like. Not sure what to share with you.
As for my configuration, I run it on my unraid server using docker. I don't use a proxy but sometimes connect via vpn (tailscale) when not at home.
you ran out of space
no space left on device, mkdir '/photos/upload/fce53boh, that would make sense
I see I only have 36 GB of free space left
humm, check your mount points, whatever volume you assigned as UPLOAD_LOCATION is full
ok i think i got it up and running again after creating some space. I guess this minimum space limit is what stopped it from working? I don't exactly know how this number was determined tho, seems very specific
that's something specific to unraid, not Immich related