Mobile Backup Process Stuck
Hi, I need help with the following issue. It's my first time using Immich, so everything is freshly installed, no postgresql migration involved.
Problem:
- Photos upload fine in the beginning. The "backup" number increases. But after a while, the upload stuck. After waited for awhile, it seem like it doesn't resolve itself so I pressed the cancel button, then pressed backup again and it did continue loading. However, now the Total, Backup, and Remainder doesn't move at all. just the upload bar moving.
- Further observation 1: if I cancel now and press backup again, I noticed that it start the upload from the beginning again.
- Further observation 2: After trying a couple more times, the Backup row will randomly increase 1-2 photos.
Setup:
- First time use. Everything fresh installed
- Platform: Kubernetes
- Hardware: Raspberry PI 5
- CNPG postgresql + vectorchord. Image: ghcr.io/tensorchord/cloudnative-vectorchord:16.9-0.3.0
- DB uses local storage running on NVME
- Photos uses NFS storage
- Immich v1.134.0 installed through helm
- Redis installed together with Immich through helm
- Service exposed and accessed over https with valid certificate
8 Replies
:wave: Hey @Rastaman,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Just leave it be until it finishes, it can take a while
It won't re-upload assets that are already on the server if you have uploaded through a different way
Thanks for the prompt reply @Mraedis . As I go through the check list, I found that the upload works if I connect through local network instead of HTTPS. So I can use VPN + local network when I’m out and about. I’m still observing and see if I can figure out what happened here.
Strange though.. it works fine over HTTPS earlier. Until it doesn’t. But still works over local network though…
Mind if I leave this ticket open for now?
Are you using cloudflare by any chance
Yes!
CF has a 100MB limit @Rastaman
Ah.. I see now. Ok so there no problem with my setup. Glad to know. Ok that answered the question. Thanks! I’ll close this ticket now
This thread has been closed. To re-open, use the button below.