Hi team, hope everyo
[2023-03-23 03:03:00 AM] : Hi team, hope everyone is doing well. Where do I go for help re: performance issues playing the videos? The videos loads up to a certain point for me. After a little while, it does not load anymore. I do not have any issues watching other video sources at 4K (for reference). Thanks in advance.
1 Reply
[2023-03-23 04:14:39 AM] : Had the same problem yesterday - first time i experienced it tho. I'm using firefox.
[2023-03-23 07:41:12 AM] : I see. I've had this issue for awhile now and I've been trying to tweak it on my end - thinking it's a 'me' issue but having gone from Firefox, Brave and Chrome and Safari with no luck, I thought I'd ask here.
[2023-03-23 09:18:56 AM] : That's frustrating - your best bet is to email <mailto:[email protected]|[email protected]>, they may be able to help you find the issue or fix it if it's truly widespread
[2023-03-23 09:19:51 AM] : You can copy <mailto:[email protected]|[email protected]> so we are in the loop, but I'm limited in what we can do other than try to escalate with them if they don't respond
[2023-03-23 09:27:36 AM] : I've had similar buffering issues where the video pauses halfway and then I've had to either wait a few minutes or refresh the page to continue
[2023-03-23 09:28:12 AM] : Teachable ugh :sob: we are moving off their platform this year
[2023-03-23 04:42:04 PM] : Jacob Paris, that's the experience I'm having. When I first load the page, the video plays and I can see how much has preloaded - which isn't alot.
But it gets only so far. And essentially stops loading., refreshing does not not inch me very far forward.
Thanks alex, I'll do just that. Thanks.
[2023-03-23 04:42:35 PM] : sorry about the trouble!
[2023-03-23 04:56:57 PM] : All good.