Account Recovery problem
Hello, I cannot submit an account recovery request because I get this error:
"Request denied. Please submit your request from a device you use regularly. (3040004)"
My device was reset. I lost access. Please help with manual review.
Player ID: [51485126687]
Gmail connected: [nicatn317@gmail.com]
I can provide any proof if needed.
Please forward this to PUBG MOBILE Security Team.I submitted a successful account recovery form on February 15, 2025.
Then, on February 24, my phone was reset (factory reset).
From March 8 to March 27, I logged in and used the account on my personal device.
However, on March 27, 2025, my account was stolen and I lost access.
After that, I noticed unusual activity and changes that I didn’t make.
My actual phone model is Xiaomi Redmi Note 9, but in the system it shows as Xiaomi Redmi 10X 4G — this is how the device is identified in PUBG records.
I can also provide purchase receipts, previous emails, and other information to prove ownership.
"Request denied. Please submit your request from a device you use regularly. (3040004)"
My device was reset. I lost access. Please help with manual review.
Player ID: [51485126687]
Gmail connected: [nicatn317@gmail.com]
I can provide any proof if needed.
Please forward this to PUBG MOBILE Security Team.I submitted a successful account recovery form on February 15, 2025.
Then, on February 24, my phone was reset (factory reset).
From March 8 to March 27, I logged in and used the account on my personal device.
However, on March 27, 2025, my account was stolen and I lost access.
After that, I noticed unusual activity and changes that I didn’t make.
My actual phone model is Xiaomi Redmi Note 9, but in the system it shows as Xiaomi Redmi 10X 4G — this is how the device is identified in PUBG records.
I can also provide purchase receipts, previous emails, and other information to prove ownership.
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