Actor stops collecting data during job but still runs as "successful"
Hey guys,
I'm running this Actor skunkattack/uk-companies-house-scraper---company-and-people
It seems that at some random point during a run, the actor is unable to gather data but stil complets the full run as successful. This has happened on multiple runs for me now.
I tried making the runs smaller (reduced from 3000 records to 250) and it is still happening.
Can you advise if this can be fixed so the actor runs reliably?
The dev is non-responsive in th issues tab and I've spent money to rent this actor that doesnt work. If there's no plan on fixing it, I'd like a refund.
You can see what happens in the logs in the screenshot.
6 Replies
were u able to fix it ? im getting same problem
Nope! and zero support from anywhere
@Yassine your issue with the same Actor?
@Apify any help here?
Apify is just platform where the actor is running. The behaviour of the actor is fully in the hands of the developer of the actor.
@HonzaS understood. So, to confirm, Apify does nothing to help when a user is charged and the actor doesnt work as expected and the developer is unresponsive?
@samwilco just advanced to level 1! Thanks for your contributions! 🎉
I do not think they will reimburse you but you can try via their support chat on the platform. The response time is in days though.
There is always some free trial period where you can test the actor before you decide to rent it. Of course the webpage can change for example increase the bot protection after you rent the actor and that is unfortunately just bad luck. You have just rented the tool that does not work anymore.
If you want to mitigate this risk you can use only pay per result actors where you pay only for the results you actually get.