79 Replies
:wave: Hey @tntsimo,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.@Aviv
so
my dad and sister dowloaded the app
ios and android
and this is what is showing
Can you open an image that won't load and click on this option?
Then check for errors in the logs.
all of them are not loading
server and app have not the same version
is this a problem?
High probability yes,
https://containrrr.dev/watchtower/
do i use this for updating the server?
same probrem on ios and android
old connected phones are working
This is not recommended because sometimes there are breaking updates and things need to be changed manually, which Watchtower is unable to handle.
What is the server version and what is the application version?
so what is the best thing to do ? my server version is v1.132.3
and the app?
and app 1.134.0\
200
On iPhone it won't be possible to go back like on Android
So you will need to upgrade your server version, do you know how to do that?
You mentioned that you are a portainer user
This is what causes the problem.
When the application version does not match the server and vice versa
and ios same version but build 208
nop new user 2 weeks
im still fresh
yes portainer user the logs are from portainer
never updated a container
Okay, to update the server you will need to make some changes to the compose file as described here
https://github.com/immich-app/immich/releases/tag/v1.133.0
ok so first i do a bakup
yes
docker exec -t immich_postgres pg_dumpall --clean --if-exists --username=postgres | gzip > "/path/to/backup/dump.sql.gz"
whith sthis
i just need to changhe the path?
Yes, at the end, you will notice that the backup file size is greater than 0kb.
sure
ok i do it
this backup saves only the configuration files rihgt?
Yes, it does not save the image files, videos or other files.
ok
ok i have a potho backup in another hdd
only photos
It is recommended to back up everything to an additional storage device, not just the photos.
yes
photos an now config
docker exec -t immich_postgres pg_dumpall --clean --if-exists --username=postgres | gzip > "/media/simone/BACKUP/backup/dump.sql.gz"
i need lo leave dump.sql.gz
right? that is the backup file
yes right
Now if you have completed the backup, make sure to edit the compose file as shown here.
https://github.com/immich-app/immich/releases/tag/v1.133.0
GitHub
Release v1.133.0 · immich-app/immich
v1.133.0 - The Hot Summer Release
Caution
BREAKING CHANGES
Mobile app version
Please make sure to have the mobile app and the server on the same version for this release. Older versions of the mo...
nop it says to me command not found
what command ?
i need to use the console of the server right?
in portainer
this command ?
yes
and directory not found
have tried cd
I'm not sure about Portainer, I'll try to see if one of the other support members who uses Portainer can help with this.
ok !
do i just try the console of linux???|
insted of portainer?
You'd want to do it from the console of the server, you're currently inside the immich container which won't be able to run docker commands
okk!
However, you could check whether you have recent backups for your database at UPLOAD_LOCATION/backups
We automatically take 14 days of database backups on your behalf
i have 1 from may 18
i do another one is better
Alternatively you can add a volume to the immich_postgress, then in the immich_postgres portainer console run the
pg_dumpall --clean --if-exists --username=postgres | gzip > "/media/simone/BACKUP/backup/dump.sql.gz"
^pointing to your new volume of course instead of /media/*
^ This is essentially what I do for my postgres backups
ok'
this did the job docker exec -t immich_postgres pg_dumpall --clean --if-exists --username=postgres | gzip > "/media/simone/FOTO/bakupimmich/dump.sql.gz"
the other wanted components installed
ok now i do this
direclty from the stack?
and i add and delete as shown in the post
but first i stop the stack?
or i need to fin the file?
Yes, you will have to stop the stack to update the file, then pull the update and start the stack again.
ok
my enviroment is diffrent?
i just need to add DB_STORAGE_TYPE: 'HDD'
my files are stored in an hdd
You edited the wrong part.
and then i just recompile the stack
What about the database?
image or the eviroment
also
Instead of changing the database image, you changed the server image.
ah schet
ok now is correct\
ok now i restart
ineed to chek repull image?
It's hard for me to say for sure I don't use portainer
@Zack ?
@CJPeckover ?
check "re-pull" and update
Pretty sure checking repull image is what you want.
I clear out the image and container manually, which is more steps
yesssssss
thx to all of you
the server is up and running!
ok now i wait
and see if the new phones connect
for now is like this
still?
could you attach the logs from the phone app ?
of
ios logs
still not working
yes
logout the app in iphone and login again, attach iphone logs.
are both phones in the same network?
yes
i try to log out
iphone login
same problem
It show how much GB Is used on the server
any idea?
Have you set the Immich url in the app?
yes
the gb are correct so is connected to the server
I wonder, is there anything uploaded to the server for that particular user?
also, is there any album configured to be backed up?
the logs seems to indicate there's nothing to show
omgggggggggg
im dumbbbbbbb
Lol figured it out?