Backup from iOS not moving to Library folder
New immich user here, loving it so far, and so excited about the switch over from Google Photos!
It's possible i'm misunderstanding something, but I thought that after "backing up" photos from the iOS app.... they would initially be put in the "Upload" folder then after all jobs were done like generating thumbnails, etc... the originals would be moved from the "Upload" folder to the "Library" folder (in the format set by my Storage Template rules).
During the initial backup, all the correct folders (according to my storage template rules) were created in my Library folder, but the folders are all empty. All the originals are still in the Uploads folder organized in folders with random letters and numbers. (see attached image of the folder view).
Once all the photos were done being uploaded from my iOS device to immich.... lots of jobs were running, I let them all run.... but the Storage Template Migration job never finished. It always just said 1 active and like 2777 waiting. After waiting from a long time and looking at the logs (which didn't show any activity) I wasn't sure what to do and my photos were still in the Upload folder. I ended up clicking the Clear button next to the Storage Template Migration job. The job stopped and now whenever I try to start it again, it just says 1 waiting, then 1 active, then it finishes and nothing happens.
I am running immich on TrueNAS Scale and have mapped the Upload and Library folder to an HDD pool/dataset... and the rest of the folders are on an Apps pool/dataset on an SSD.
Attached is an image of the folders on Host (TrueNAS) and where they are mapped to in immich. I highlighted the Library folder that I mapped to the Library folder I created on the Host.
What am I missing?
How can I get photos from iOS to go to the folder of my choosing after uploading?
Thanks for the help!!!
2 Replies
:wave: Hey @daufhammer,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Ok, I found the solution and it worked. Apparently it was a permissions issue where my Library folder was in TrueNAS so the Storage Template couldn't do what it needed to. I had to set the ACL Mode to Passthrough for the dataset that my Library folder was in. This was the post where I found the solution. https://github.com/immich-app/immich/discussions/8389#discussioncomment-9513625