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Novu•5mo ago
olivemonk

email workflow is failing

Hey, I have set up the email workflow in which I created an AWS SES integration for development. However, when I tried triggering the email workflow, it failed and gave the following error: 
{
  "name": "MessageRejected",
  "$fault": "client",
  "$metadata": {
    "httpStatusCode": 400,
    "requestId": "ef4a8a81-5a30-49e5-bebf-1d6104b85507",
    "attempts": 1,
    "totalRetryDelay": 0
  },
  "Error": {
    "Type": "Sender",
    "Code": "MessageRejected",
    "Message": "Email address is not verified. The following identities failed the check in region US-EAST-2: gp7.official@gmail.com, Pretectum Notification <support@pretectum.com>, support@pretectum.com",
    "message": "Email address is not verified. The following identities failed the check in region US-EAST-2: gp7.official@gmail.com, Pretectum Notification <support@pretectum.com>, support@pretectum.com"
  },
  "RequestId": "ef4a8a81-5a30-49e5-bebf-1d6104b85507",
  "xmlns": "http://ses.amazonaws.com/doc/2010-12-01/"
}
{
  "name": "MessageRejected",
  "$fault": "client",
  "$metadata": {
    "httpStatusCode": 400,
    "requestId": "ef4a8a81-5a30-49e5-bebf-1d6104b85507",
    "attempts": 1,
    "totalRetryDelay": 0
  },
  "Error": {
    "Type": "Sender",
    "Code": "MessageRejected",
    "Message": "Email address is not verified. The following identities failed the check in region US-EAST-2: gp7.official@gmail.com, Pretectum Notification <support@pretectum.com>, support@pretectum.com",
    "message": "Email address is not verified. The following identities failed the check in region US-EAST-2: gp7.official@gmail.com, Pretectum Notification <support@pretectum.com>, support@pretectum.com"
  },
  "RequestId": "ef4a8a81-5a30-49e5-bebf-1d6104b85507",
  "xmlns": "http://ses.amazonaws.com/doc/2010-12-01/"
}
As I understand from the error, the mentioned email address is not verified. However, I have already verified the entire domain in the AWS SES dashboard, i.e. pretectum.com @Support @Community Support @Pawan Jain please help how can i resolve this
4 Replies
Pawan Jain
Pawan Jain•5mo ago
@olivemonk Looks like this error is coming from AWS SES. Novu can not control this error Few things to check - Your account should be out of sandbox environment to send emails to unverified emails - Are you using correct aws region and credentials
olivemonk
olivemonkOP•5mo ago
Yeah I also looked into it for sending email to unverified emails when using AWS ses as email provider we need to used production env In sandbox we can send mails to only verified email on AWS ses dashboard
Pawan Jain
Pawan Jain•5mo ago
Did you manage to move out of sandbox environment?
olivemonk
olivemonkOP•5mo ago
Yeah on AWS we need to request for production access which takes around 1 day AWS team will verify and provide the production access and I'm waiting for that Btw thanks for the prompt reply and support 🙌

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