email workflow is failing

Hey, I have set up the email workflow in which I created an AWS SES integration for development. However, when I tried triggering the email workflow, it failed and gave the following error:

{
  "name": "MessageRejected",
  "$fault": "client",
  "$metadata": {
    "httpStatusCode": 400,
    "requestId": "ef4a8a81-5a30-49e5-bebf-1d6104b85507",
    "attempts": 1,
    "totalRetryDelay": 0
  },
  "Error": {
    "Type": "Sender",
    "Code": "MessageRejected",
    "Message": "Email address is not verified. The following identities failed the check in region US-EAST-2: gp7.official@gmail.com, Pretectum Notification <support@pretectum.com>, support@pretectum.com",
    "message": "Email address is not verified. The following identities failed the check in region US-EAST-2: gp7.official@gmail.com, Pretectum Notification <support@pretectum.com>, support@pretectum.com"
  },
  "RequestId": "ef4a8a81-5a30-49e5-bebf-1d6104b85507",
  "xmlns": "http://ses.amazonaws.com/doc/2010-12-01/"
}

{
  "name": "MessageRejected",
  "$fault": "client",
  "$metadata": {
    "httpStatusCode": 400,
    "requestId": "ef4a8a81-5a30-49e5-bebf-1d6104b85507",
    "attempts": 1,
    "totalRetryDelay": 0
  },
  "Error": {
    "Type": "Sender",
    "Code": "MessageRejected",
    "Message": "Email address is not verified. The following identities failed the check in region US-EAST-2: gp7.official@gmail.com, Pretectum Notification <support@pretectum.com>, support@pretectum.com",
    "message": "Email address is not verified. The following identities failed the check in region US-EAST-2: gp7.official@gmail.com, Pretectum Notification <support@pretectum.com>, support@pretectum.com"
  },
  "RequestId": "ef4a8a81-5a30-49e5-bebf-1d6104b85507",
  "xmlns": "http://ses.amazonaws.com/doc/2010-12-01/"
}

As I understand from the error, the mentioned email address is not verified. However, I have already verified the entire domain in the AWS SES dashboard, i.e. pretectum.com

@Support @Community Support @Pawan Jain please help how can i resolve this

Novu•9mo ago•

7 replies

olivemonk

email workflow is failing

Hey, I have set up the email workflow in which I created an AWS SES integration for development. However, when I tried triggering the email workflow, it failed and gave the following error:

{
  "name": "MessageRejected",
  "$fault": "client",
  "$metadata": {
    "httpStatusCode": 400,
    "requestId": "ef4a8a81-5a30-49e5-bebf-1d6104b85507",
    "attempts": 1,
    "totalRetryDelay": 0
  },
  "Error": {
    "Type": "Sender",
    "Code": "MessageRejected",
    "Message": "Email address is not verified. The following identities failed the check in region US-EAST-2: gp7.official@gmail.com, Pretectum Notification <support@pretectum.com>, support@pretectum.com",
    "message": "Email address is not verified. The following identities failed the check in region US-EAST-2: gp7.official@gmail.com, Pretectum Notification <support@pretectum.com>, support@pretectum.com"
  },
  "RequestId": "ef4a8a81-5a30-49e5-bebf-1d6104b85507",
  "xmlns": "http://ses.amazonaws.com/doc/2010-12-01/"
}

{
  "name": "MessageRejected",
  "$fault": "client",
  "$metadata": {
    "httpStatusCode": 400,
    "requestId": "ef4a8a81-5a30-49e5-bebf-1d6104b85507",
    "attempts": 1,
    "totalRetryDelay": 0
  },
  "Error": {
    "Type": "Sender",
    "Code": "MessageRejected",
    "Message": "Email address is not verified. The following identities failed the check in region US-EAST-2: gp7.official@gmail.com, Pretectum Notification <support@pretectum.com>, support@pretectum.com",
    "message": "Email address is not verified. The following identities failed the check in region US-EAST-2: gp7.official@gmail.com, Pretectum Notification <support@pretectum.com>, support@pretectum.com"
  },
  "RequestId": "ef4a8a81-5a30-49e5-bebf-1d6104b85507",
  "xmlns": "http://ses.amazonaws.com/doc/2010-12-01/"
}

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