Novu•5mo ago

isOnline always false in Angular project — how to fix?

Hey everyone! 👋 I'm using the Novu library in an Angular project, and everything is rendering correctly. However, I'm having an issue where the isOnline property of the user always remains false, even though the setup seems correct and the widget is connected. Is there anything specific I need to do in Angular to ensure that the user presence tracking works correctly? For example: Do I need to manually trigger any connection methods? Is there any known issue when using Novu with Angular that affects isOnline? Thanks in advance for your help! 🙏

15 Replies

Novu_Bot•5mo ago

@Luiz Carvalho, you just advanced to level 1!

Pawan Jain•5mo ago

@Luiz Carvalho Could you please share more information on isOnline field, where are you using this field?

Luiz CarvalhoOP•5mo ago

Luiz CarvalhoOP•5mo ago

sorry for the amount of images, but I'm using the step conditions of the inbox step and I'm making sure that the subscriberId is active if i change it to false the message arrives correctly

Pawan Jain•5mo ago

@Luiz Carvalho I will take a look on this

Luiz CarvalhoOP•5mo ago

Thanks man!

Luiz CarvalhoOP•5mo ago

One detail, I noticed that the notification center of the trigger for testing works with the isOnline property

Luiz CarvalhoOP•5mo ago

any feedback? @Pawan Jain

Pawan Jain•5mo ago

@Luiz Carvalho small information on isOnline field. It is true when inbox is active in any of the broswer tab means inbox has created a socket connection with Novu ws server

Luiz CarvalhoOP•5mo ago

@Pawan Jain right, even with everything operational and with the central rendered and socket connected the status is false, I am validating through the API "Retrieve a subscriber" I'm using it like this:

            this._novu = new Novu({
                applicationIdentifier: options.applicationIdentifier || '',
                subscriber: this.subscriber,
                apiUrl: this.apiUrl,
                socketUrl: this.socketUrl,
            });

            this._novu = new Novu({
                applicationIdentifier: options.applicationIdentifier || '',
                subscriber: this.subscriber,
                apiUrl: this.apiUrl,
                socketUrl: this.socketUrl,
            });

        const novu = new NovuUI({
            options: {
                applicationIdentifier: this._novuService.applicationIdentifier,
                subscriberId: this._novuService.subscriberId,
                apiUrl: this._novuService.apiUrl,
                socketUrl: this._novuService.socketUrl,
            },
            tabs: this.tabs,
            localization: ptBR,
            appearance: THEME_DARK,
        });

        const novu = new NovuUI({
            options: {
                applicationIdentifier: this._novuService.applicationIdentifier,
                subscriberId: this._novuService.subscriberId,
                apiUrl: this._novuService.apiUrl,
                socketUrl: this._novuService.socketUrl,
            },
            tabs: this.tabs,
            localization: ptBR,
            appearance: THEME_DARK,
        });

Luiz CarvalhoOP•5mo ago

the socket connects and keeps pinging

Pawan Jain•5mo ago

@Luiz Carvalho Are you using EU or US region of our cloud?

Luiz CarvalhoOP•5mo ago

US I think API: wss://ws.novu.co/socket.io @Pawan Jain Even if it doesn't work automatically, it would be great if the @novu/js sdk could do this manually, perhaps by hitting the API https://api.novu.co/v1/subscribers/string/online-status

Pawan Jain•5mo ago

@Luiz Carvalho can you remove socket url and backend url? in case of US region, these are auto configured

Luiz CarvalhoOP•5mo ago

wow this solved the problem it seems

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isOnline always false in Angular project — how to fix?

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