Immich•4mo ago

Server is not reachable from android app when pointing to URL, but reachable with IP

Hi, I noticed that my android app stop ineracting with server a while ago. I have not made any changes to my config and it was working some time ago. I use Caddy reverse proxy. Immich is accessible via web browser. Immich api responds to both local and open-to-internet URL https://immich.domain.tld/api/server/ping and https://immich.domain.tld/.well-known/immich. I am on most recent verstion for both the server and mobile app. Mobile app works when I use bare local ip http://a.b.c.d:2283.

docker-compose.yml

example.env

3 Replies

Immich•4mo ago

:wave: Hey @TastesLikeShit, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

NoMachine•4mo ago

can you share your app logs?

TastesLikeShitOP•4mo ago

Sure ^^

Message
PlatformDispatcher - Catch all

Details
Key - <currentUser> not available in Store

Stack trace
#0      StoreService.get (package:immich_mobile/domain/services/store.service.dart:72)
#1      UserService.getMyUser (package:immich_mobile/domain/services/user.service.dart:26)
#2      SyncService._syncRemoteAssetChanges (package:immich_mobile/services/sync.service.dart:223)
#3      SyncService.syncRemoteAssetsToDb.<anonymous closure> (package:immich_mobile/services/sync.service.dart:120)
#4      new Future.sync (dart:async/future.dart:315)
#5      AsyncMutex.run.<anonymous closure> (package:immich_mobile/utils/async_mutex.dart:17)
#6      _RootZone.run (dart:async/zone.dart:1843)
#7      _FutureListener.handleWhenComplete (dart:async/future_impl.dart:258)
#8      Future._propagateToListeners.handleWhenCompleteCallback (dart:async/future_impl.dart:893)
#9      Future._propagateToListeners (dart:async/future_impl.dart:958)
#10     Future._addListener.<anonymous closure> (dart:async/future_impl.dart:535)
#11     _microtaskLoop (dart:async/schedule_microtask.dart:40)
#12     _startMicrotaskLoop (dart:async/schedule_microtask.dart:49)

Message
PlatformDispatcher - Catch all

Details
Key - <currentUser> not available in Store

Stack trace
#0      StoreService.get (package:immich_mobile/domain/services/store.service.dart:72)
#1      UserService.getMyUser (package:immich_mobile/domain/services/user.service.dart:26)
#2      SyncService._syncRemoteAssetChanges (package:immich_mobile/services/sync.service.dart:223)
#3      SyncService.syncRemoteAssetsToDb.<anonymous closure> (package:immich_mobile/services/sync.service.dart:120)
#4      new Future.sync (dart:async/future.dart:315)
#5      AsyncMutex.run.<anonymous closure> (package:immich_mobile/utils/async_mutex.dart:17)
#6      _RootZone.run (dart:async/zone.dart:1843)
#7      _FutureListener.handleWhenComplete (dart:async/future_impl.dart:258)
#8      Future._propagateToListeners.handleWhenCompleteCallback (dart:async/future_impl.dart:893)
#9      Future._propagateToListeners (dart:async/future_impl.dart:958)
#10     Future._addListener.<anonymous closure> (dart:async/future_impl.dart:535)
#11     _microtaskLoop (dart:async/schedule_microtask.dart:40)
#12     _startMicrotaskLoop (dart:async/schedule_microtask.dart:49)

The abive is for open-to-world URL. This one is for the local URL

Message 
Error while checking server availability

Details
ApiException 400: TLS/SSL communication failed: GET /server/ping (Inner exception: HandshakeException: Handshake error in client (OS Error: 
    CERTIFICATE_VERIFY_FAILED: unable to get local issuer certificate(handshake.cc:391)))

#0      _SecureFilterImpl._handshake (dart:io-patch/secure_socket_patch.dart:102)
#1      _SecureFilterImpl.handshake (dart:io-patch/secure_socket_patch.dart:147)
#2      _RawSecureSocket._secureHandshake (dart:io/secure_socket.dart:1009)
#3      _RawSecureSocket._tryFilter (dart:io/secure_socket.dart:1141)
<asynchronous suspension>


Stack trace
#0      ApiClient.invokeAPI (package:openapi/api_client.dart:111)
<asynchronous suspension>
#1      ServerApi.pingServer (package:openapi/api/server_api.dart:533)
<asynchronous suspension>
#2      Future.timeout.<anonymous closure> (dart:async/future_impl.dart:1043)
<asynchronous suspension>
#3      ApiService._isEndpointAvailable (package:immich_mobile/services/api.service.dart:122)
<asynchronous suspension>
#4      ApiService.resolveEndpoint (package:immich_mobile/services/api.service.dart:107)
<asynchronous suspension>
#5      ApiService.resolveAndSetEndpoint (package:immich_mobile/services/api.service.dart:83)
<asynchronous suspension>
#6      AuthService.validateServerUrl (package:immich_mobile/services/auth.service.dart:57)
<asynchronous suspension>
#7      LoginForm.build.getServerAuthSettings (package:immich_mobile/widgets/forms/login/login_form.dart:104)
<asynchronous suspension>

Message 
Error while checking server availability

Details
ApiException 400: TLS/SSL communication failed: GET /server/ping (Inner exception: HandshakeException: Handshake error in client (OS Error: 
    CERTIFICATE_VERIFY_FAILED: unable to get local issuer certificate(handshake.cc:391)))

#0      _SecureFilterImpl._handshake (dart:io-patch/secure_socket_patch.dart:102)
#1      _SecureFilterImpl.handshake (dart:io-patch/secure_socket_patch.dart:147)
#2      _RawSecureSocket._secureHandshake (dart:io/secure_socket.dart:1009)
#3      _RawSecureSocket._tryFilter (dart:io/secure_socket.dart:1141)
<asynchronous suspension>


Stack trace
#0      ApiClient.invokeAPI (package:openapi/api_client.dart:111)
<asynchronous suspension>
#1      ServerApi.pingServer (package:openapi/api/server_api.dart:533)
<asynchronous suspension>
#2      Future.timeout.<anonymous closure> (dart:async/future_impl.dart:1043)
<asynchronous suspension>
#3      ApiService._isEndpointAvailable (package:immich_mobile/services/api.service.dart:122)
<asynchronous suspension>
#4      ApiService.resolveEndpoint (package:immich_mobile/services/api.service.dart:107)
<asynchronous suspension>
#5      ApiService.resolveAndSetEndpoint (package:immich_mobile/services/api.service.dart:83)
<asynchronous suspension>
#6      AuthService.validateServerUrl (package:immich_mobile/services/auth.service.dart:57)
<asynchronous suspension>
#7      LoginForm.build.getServerAuthSettings (package:immich_mobile/widgets/forms/login/login_form.dart:104)
<asynchronous suspension>

Bunch of potentially related github issues but for iOS https://github.com/immich-app/immich/discussions/11214 https://github.com/immich-app/immich/discussions/13777 https://github.com/immich-app/immich/discussions/15425

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Server is not reachable from android app when pointing to URL, but reachable with IP

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