Can't get past logo splash screen on my Cat S22 Flip phone
My server seems to be working fine on web and on my old phone (Galaxy S9+). But I just got a humble Cat S22 Flip and installed Immich, but when I open it it just hangs at the logo splash screen indefinitely, until the system prompts me to close the app or wait. I've waited a good long while and am pretty sure it's totally stuck.
I don't think this has anything to do with server configuration or anything as I never made it far enough to connect the client app to the server. All I did was download and install it, and attempt to open it.
So far I've tried clearing the cache and storage, uninstalling, and reinstalling the app (a couple times) but no luck. I'm on version 1.134.0.
4 Replies
:wave: Hey @harmolipi,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Do you actually mean the caterpillar phone that runs Android 11? 👀
Can you try it with the browser interface?
That's the one, it's a fantastic phone otherwise and a newer version of Android than my Galaxy S9+ haha. This is the first of my daily driver apps I haven't been able to open.
Just tried it with the browser interface and it opens and works fine. Just would like to get backups working