VAN9001 and VAN9002 Error
Hi guys, i got a new pc and im getting 2 errors which is making Valorant close
The errors are: VAN9001 and VAN9002
Can i get some helpp with a fix for this
159 Replies
Press windows key + r
Type msinfo32
Show ss
Now press windows key + r
Type tpm.msc
Show ss
Alright
Now restart your pc and spam del key to enter bios
Use your phone to text here
yup i’m in bios @Icarus
Settings > security > trusted computing
Show pic
to PTT?
Change to fTPM or PTT
yes
Alr
Done, now restart?
Now save and exit
Once your PC restarts
Press windows key + r
Type tpm.msc
Show ss
Let’s hope it works
Okay
Thanks for the help, i’ve tired everything in google it just didn’t work
No worries
loooooks the same as before
Go back to bios again rq
Oki
Same path^
Show pic
Alright save and exit
Check tpm.msc page once again rq
It’s the same
Alright gotta update bios
https://www.msi.com/Motherboard/H410M-PRO/support
How do i do that
Download the latest bios version from here
Yup
then just restart?
Not exactly
Do you have a USB?
Yes
Alright
Get a USB
Connect it and format it
ermm i connected it but nothing shows
:val_HUH:
lmao
Prob corrupted
i plugged the usb into the pc but idk where to see it
Ahh
Open file explorer
all good im on it
strange, i didnt have to do all this with my old pc which was far worse than this one
What exactly am i
formatting
Your USB
How do i do this/
right click on the USB and click on format
ah i see the setting to format it
just start?
Yes
:val_HUH:
Was anything important on that?
No it was empty
Phew
hahah
Ok you’ll need to click on format again
yeo
Change to FAT32
only 1 other option
Alright leave it as it was
Okay
Now open the zip file (the bios file) you downloaded earlier
Show ss of the files inside it
Open that folder as well
Show ss inside
Copy this
And paste it in your USB
yep
Alright restart pc and enter BIOS
Show pic
M-Flash
the bottom left option?
Yeye
Then select your usb and select the bios update
hmmm it’s not showing my usb
Most prob cause it’s not FAT32
ah okay
Exit bios
We can try another method
Okay one second
Okay back to normal
Press windows key + x
Open disk management
Show ss
Right click > shrink
100 mb
Right click > new simple volume
Next
Next
Show pic
Yes FAT32
Finish
Now copy the bios file
And paste it in this drive
yup
anmd now m flash again?
Now enter bios and try
Yes
I’m back in M flash and there is a new drive however i can’t see the file
Show pic rq
there’s this one which is today’s date and time
Did you check all the drives
Yeah there’s nothing with the title of the file i put into the new volume drive
Exit bios rq
Okay
Back to normal again
Ok
I got the problem
smart man
https://www.msi.com/Desktop/MAG-Codex-5-10th/support
Download this bios version
Okay
and so the same again?
Format F drive
replace the old bios version
Make sure it stays FAT32
Yeah it did
Then paste the new bios file
Show ss after pasting rq
Perfect
Go to bios now
wait
is it this page u want me to pase?
paste
or the whole file
Just the file
Not the whole folder
Ookay ill go to bios now
Fingers crossed
M flash again?
Yes
Yes
finally got there! :D
Once it updates and restarts
Press windows key + r
Type msinfo32
And show ss
Alright now press windows key + r
Type tpm.msc
Show ss
the same :(
Alright
Enter bios now
Settings > security > trusted computing
Disable security device support
Save and exit
Enter bios again
And enable it
And save and exit
Oki
Then check tpm.msc page
Okay will do when it restarts
Alright rq
Open device manager
Expand security devices
Show ss
i dont have security devices
@jpplol need your help rq
Tpm is enabled in bios but doesn’t show up in tpm.msc page
Even updated bios now, still didn’t work
idk tbh
wait
can you go back in msinfo32
scroll all the way down and send me a screenshot
yup
go into your bios
ok
one sec
I’m in
now what :)
ok
go to Settings -> Save & Exit -> Restore Default
and when it asks you load optimized défaut press yes
if your pc hasn’t restarted, make sure tpm is enabled like here (set to PTT)
then just save and exit (f10+enter)
Okay restarting now
ok
go back here and send me a photo again
:/
:val_Sadge:
is your mouse staying on when your pc is shut off
no?
open a command prompt as admin and run this command then send me a screenshot :
powercfg /a
wait
did you use a spoofer
why did your motherboard change
nvm I’m just seeing things
yo in your bios go to Settings -> Advanced -> Power Management
and enable the option with S4/S5
i completely forgot how to fix this issue
I will attend back to this issue when i arrive home from work
Hey apologies trying this now
@jpplol i don’t see the options you mentioned
i'm in game rn you can leave bios rn
No worries
well apparently valorant cant run in windows 11
so maybe i should try go to windows 10
may fix it but i can't know
hi i'm back
hello
go back into your bios
set restore after AC Power Loss to Power On, check if the option USB Standby Power at S4/S5 appears
if yes set it to enabled
its fixed
by downgrading to windows 10
thanks for the help tho guys it was much appriciated