I cannot login to my account

I am writing regarding my PUBG Mobile account, which I can no longer access because my linked Facebook account has been disabled.

I have already tried using the account recovery tool, but unfortunately, I keep getting the error: "Please use your regular device." I am already using the same device I always used to play PUBG, but I am still unable to proceed.

Please review my case manually, as I cannot recover my account through the automated recovery tool.

Here are my account details:

  • In-game Name: ūūMū3
  • PUBG ID: 5255020411
I kindly request your help in recovering my account or linking it to a new login method. Please let me know if you need any further information for verification.

Thank you very much for your time and support.
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