Network Instability in the game
The issue started since June 10th wherein I started to experience abrupt packet losses for no reason at all. I have tried the following:
1. Factory Reset the PC
2. Reset my Network
3. Thoroughly checked the main network box that contained the fiber internet cable
4. Change Ethernet Cables ( Although my LAN cables are of CAT6 rated )
4. Contacted my broadband connection provider ( ACT Fibernet ). They say everything on their end is stable, given I have provided the Riot direct IP address that pings Mumbai servers ( 151 dot 106 dot 246 dot 0 )
@Kenji-San @Jimz @Riot Lag Lassoer I request you to please provide me some help regarding this
Thank you
200 Replies
also all the network related drivers are of latest
can you explain the issue a bit more? abrupt packet loss?
I believe Atria is one of the biggest ISPs in India, and if the problem was on their end, we'd probably see a lot more complaints here soooooo
packet losses started abruptly, as in, it wasn’t gradually starting
it just started and the percentages went up
drastically
I just complained about my issue, given the troubleshooting I went through.
how much ploss do you get per game?
I lose about 400-500 per deathmatch
and about a 1000 in a swiftplay
for the record, I was losing, at max just 5-6 even in a full standard game
standard as in a spike defuse race to 13
and I was basically losing no packets during deathmatches, until yesterday
I don’t really like asking for help without me trying as much as possible in atleast finding out the cause to such issues but atm, i’m just helpless and I want to know why the cause, hence the tags towards the Riot employees
could you run a traceroute to the ip screenshot?
gimme a while, i’m a bit busy with something else
will get back to you asap
can you do
ping 192.168.0.1 -n 100 and show a ss of the summary at the endis this to test the connection between my machine and the router? Cause I have my machine connected straight to my router via LAN anyway, it would almost always ping the router under 1ms
I think the problem is far from between my PC and my internet router
@I drink battery acid what did you assess from this?
also literally every ping here says
reply from 192.. : bytes : 32 time <1ms TTL=64, which is exactly what I expected
just as I expected
isnt it really common for indian isps to have congestion in peak hours
atleast from what ive been told
this is not congestion I believe
you get packet loss in only valorant?
if it were to be a “congestion during peak hours” situation, it would not have been for straight 2 days
yes
you have it literally 24/7?
either way it’s frustrating to play with ploss all day
yes
infact I had to play on 120 ping just a couple of minutes ago
can you download cloudflare warp and run this test again
or if you have any paid vpn
curious
also isnt the ip for mumbai 43.229.65.0
source?
the 151 one was given to me by Kenji afaik
oh i see im probably w4orng hten
i’ll ping it anyway and see what it gives me
I searched up this Ip on the server search and apparently Kenji gave it to a few asking em to ping
probably an APAC related IP
try warp when
can you go in val and see if you have packet loss
youll probably have a way higher ping but ignore that
with cloudflare warp
for the record, the above results aren’t with cloudflare warp
I haven’t yet installed it
i can tell
by the way do you get any packet loss pinging 1.0.0.1
ok thats
blocked
add a dot before the last number
why not 1111
1001 is the alternate IP no?
idk i alwyas just do 1.0.0.1
no ploss on both
hmmm
yea ok tell me when u try warp
@Kenji-San please help kenji 🥲
it’s almost unplayable with packets just dropping like anything
this is most likely a hardware issue:val_Hampter:
seen similar things posted in community help
can you try playing on a diffrent computer?
maybe try it out on a brothers pc etc
on what basis?
I have 4 other windows laptops lying with me , I would not post this complaint before trying the game on em in the first place
I understand it’s just easy for you to blame on me for whatever i’m facing ( given you’ve only asked me two traceroutes ), but it’s ok
seem similar issues on here and there was no issue on ISPs end
and ping testes
traceroutes
etc
were fine
so
doesn’t necessarily mean my issue is similar and it doesn’t give the reason to a hardware issue
:val_PepeShrug:
how can you say it isn’t the ISP?
:val_CAUGHT:
I asked you earlier what did you assess from those traceroutes I gave you earlier
and?
that it should be fine
technical details maybe?
why do you think it should be fine
I still don’t get what tells you it is a hardware issue on my side
even with process of elimination that you probably went through to give that reason, it doesn’t make sense
I understand you would not want me to tag the Riot employees, hence giving me such conclusions to my issue
also read this
nothing but comparing this to other "cases" ive seen you got a very similar
if you want to i can list some more commands etc
and we can see whats going on more
I thought you had technical reasons as to why I have this issue, hence the conclusion from you
but this is not an isp issue
again
no reasons except “similar issue hence no isp issue”
if it was an isp issue then there would be more people complaining and not only you
also
regarding atria technologies
you said you’ve seen posts regarding them no?
almost all of the atria technologies related are of mine I presume, as in the issues related to packet loss and atria technologies
seen none
which explains that I have a hardware issue cause no one complains about packet loss issues right?
if it were an ISP issue we would see more people complaining
also did you read this or straight up ignored this
imagine if 500 players have your issue
then it would blow up
i've read it
am I wrong to post it earlier than people having similar issues with the ISP I and they might have?
you still think this is a PC hardware issue?
maybe not pc but something localized
Just send them through support
or your stuck with the reasoning that it is neither ACT’s nor Riot’s fault in ploss
elaborate localized
I totally understand you want to be a network support here as much as possible but giving baseless reasons sometimes isn’t it, I still appreciate the help you’ve been doing here in the community so far
okay so ACT has more than 2 million customers in india, now lets say 1% of all the customers play valorant, that is 20000 people, and if it was an isp issue then all those 20000 would have the packet loss you have
and there would be a flood with ppl complaining
:val_Hampter:
you say i’m wrong and naive of complaining that it might an ISP issue given
1. I know you would not agree that it could be an issue from Riot’s side whatsoever
2. Iv tested val with the same broadband on over 3-4 windows machines
3. All the trouble shooting steps I mentioned in the post
Try to even consider that my complain might be valid rather than just throwing it away
or give me technical reasons as why I might be wrong, not a community based justification
also I have 3 different routers and even modems, all over a gigabit of network bandwidth
any combination would result in the same scenario
it’s not embarrassing to accept that you probably do not know the cause of it rather than blaming me
im not blaming you im just saying its most likely not an ISP issue nor an issue on Riots side:val_CAUGHT:
then what is left to justify the issue? A hardware issue?
or you just don’t know?
also read the above text
from here
:Jett_Cool:
hi :-)
I am not here to agree or disagree, though I just want to make it very clear that she is trying to help. It might very well be a hardware issue if you haven’t tested anything to rule that out yet
if you want to we can try to run sum more test but i doubt that anything useful will show up:val_Hampter:
I presume you haven’t read any of the above texts and lyra has probably been telling you about how “bad” I am ?
I have read the whole thread :)
you do realise I ran the game on different machines and configured different modems and routers right?
I’m not lyras mom that she runs to to tell on people lol, I am here to try and help as well
ahem
don’t know what’s stopping you to ask
You not responding maybe? :)
i’m not responding xD?
im assuming this is a yes?
You did not reply to her message :)
Anyway, just hit him with the questions girl, let’s see what he comes up with
you asked me for a couple traceroutes yesterday, did you have to ask me permission to “ask me run tests” ?
you could have just straight up ask me run tests if you want to
whatever, what tests you want to run
How about we try and be a bit nicer to people that are trying to help us? You could also just wait a week for support to reply
as you said, you probably wouldn’t find anything useful anyway I guess
@donotflyawaymydear omg you’re back
netstat -e
and is it justified to just baselessly give conclusions to what the cause of the issue is rather than giving proper technical reasoning?
@Icarus missed me? :val_Hampter:
and show a ss ofc
I miss stealing your posts :val_Heh:
Listen dude, no one here works as technical support for Riot. This is a community server and people just try to help, be nice about it
I thought so :val_KekwSob:
and wanna run the traceroute again?
and also
netsh wlan show interfaces
why the netstat-e I would ask?
I mean what do you see here
with the screenshot I posted
again, I just wanna know the exact cause , hence the questions
if it’s only you understanding the issue and not me with the tests you want to run, I don’t think that’s fair
Your network adapter is not dropping or corrupting packets, No Unknown Protocols, Unicast vs Non-Unicast Ratio looks normal
can yuou do this?
it shows details regarding my wifi adapter, why would that matter if I have the wifi service off on my device
understood
maybe you have packet loss because your wifi is off
lmao what
sorry 😭😭😭😭 continue please
no op is on lan
GIRL THAT WAS OBVIOUSLY A JOKE
HELP
oh
Holy smokes
You got the boss level nitro badge
😭
yes sir
I’m an e-kitten
@I drink battery acid
😭😭😭
😭😭😭
she wants to know your personal information, duh
yea figured lmao
my bad i forgor you on lan 😭
wanna do the traceroute again?
insane
please help the man
im tired okay
okay
the same pretty much
even while I don’t have any network issues ( from a week ago ), I had this exact traceroute result
have you tried to restart your drivers?
I legit fresh installed my PC thrice with tye drivers that my motherboard manufacturer gave me, and with the latest realtek LAN drivers
yes, I did restart the drivers of course
this happens only on val right? You tested other games?
only in val
unfair 🥀
play LOL
can’t have packet loss in val if you don’t play val
:smart:
lovely
:peepoBigSmile:
I’m just trying to fill the time until lyra replies 😞
wait-
maybe router is dropping packets
are the routers you tested from the same brand or?
again, I have 3 different routers, as a matter of fact I even asked a router from another flatmate to test this issue
all
of them give me this result
no
and your flatmate are they using the same ISP as you? and do they also prehaps play val
I think it’s far from the router
yep
do they have the problem?
I tested it on ther machine and it does give me the same traceroute
with their network setup configuration of course
yeah but your flatmate when they are playing valorant do they also drop packets?
yes
to confirm whether it is a geo located issue, I asked my mate in another area to test this for me
he seems to have packets dropped too
not like they come here post a community help , but yea xD
on a serious note now: that might be the ISP then, no? Even if you can’t see a drop, there might be a drop @I drink battery acid
maybe it’s your area?
that is exactly what i’m presuming
i mean now that we know that its a bigger problem than just OP then maybe:val_CAUGHT:
ISP or atleast the median broadband provider that connects the ISP from the domestic geolocation to the international connections
but if it was the whole ISP the threads would be swarmed
maybe it’s just your area
I remember kenji talking about this a few months ago
Like, maybe it’s not the ISP in general
I told you that I confirmed it isn’t geo located issue
.
literally in another state
No dude, I am saying it’s in your AREA, a couple of streets are affected
not a whole district
oh they HAVE the drop too
well, time to wait for a reply from the support then
so you are probably presuming it maybe an utter coincidence that to whoever I asked to test this issue , they had their network messed up in their area, but all other areas might be fine?
Nope, was just thinking out loud
bruh
I don’t think this is solvable anyway, at least from a perspective of a user
I think i’ll just have to wait for either kenji or jimz to follow me up on this issue, if they could
Or you wait for a reply from support
They will be able to help you too
contacting and gaining support from Riot support is a loop anyway, they obviously note I experience packet loss and ask me to run the basic troubleshooting ( which I already did ) and would come to a conclusion that it is an ISP issue and would ask me to let them re-route the traffic
When I ask my ISP, they either say they can’t or they would say the traffic is fine
I’ve done this like 5-6 times
asking my ISP and all
hm
I had a similar issue 9 months ago and my ISP wasn’t of any direct help at all
in the end I just had to wait for a fortunate time that it happened to fix itself ( given after kenji re-routed the traffic on his end and the packet losses appeared after )
In my personal experience, this is spot on.
It’s so frustrating to deal with this ngl, @I drink battery acid I apologise if I was mean but I hope you understand my emotions, so do yall in here
Hence I stopped playing valorant altogether. Like no way I’m gonna struggle trying to play with constant ping spikes and packet losses. :val_CAUGHT:
sometimes it feels that it is not worth it to ratio the mental effort you are putting through to solve the issue yourself with the broadband’s support
I slowly understand that it is what it
Riot even asked me to fill a form regarding the network issue and said they would reach out to my broadband provider and let me notify if done, apparently after 3-4 months, they happen to just notify me that my broadband connection’s support is not answering for some reason
Believe me when I went through mental turmoil in order to solve network issues and packet loss issues that I was hellbent to solve , even though they were out of my hand
@Vladimir Gluten whats your problem? I am not reading your 20 page cry session brother
been facing packet losses since june 10th, have run all the basic troubleshooting I could and have reached out to ACT to explain the issue to them. They seem to not figure out any issue towards the routing to mumbai servers . Also, I understand everyone here might be angry upon me for my behaviour and I truly apologise @donotflyawaymydear @I drink battery acid
no excuses for what I was earlier today
wasn’t cool on my part for just laying down my frustrations like this
Sorry for bringing you up on a bad note
Get a constant ping in the background while you play in peak hours, coming going ploss sounds like a congestion in your ISP core
Peak hours about 5-10pm local time
Ill check the stats when I get online
it’s been happening almost all day 24/7 since 10th
hence the frustration
I literally kept val open for more than 6-7 ours just to figure when and at what times are the congestions happening
appreciate it, thank you
Not Val but via cmd do continuous ping test
But do you have ploss now?
let me check
Do the ping when you get a ploss in your valo game
while the game is running?
I mean the reason for the test is to check your general internet connectivity while you experience issues in Valorant
understood
give me a couple of minutes and i’ll get back to you
ok very interesting xD, out of three matches ( each of a TDM, DM and a swiftplay ) , I only managed to drop 2 packets in total which is pretty insane. It was never this case in the last 2 days
I feel embarrassed now ngl but I swear I saw quite a lot of packet loss exactly after 1am onwards yesterday and even on 10th
is it something you have changed from your end or was it congestion after-all? Cause it did not seem like a congestion for the past 2 days , hence my denial towards the congestion cause
99% sure nothing was wrong at ritos end
:val_HUH:
yep, my assumption was towards my ISP anyway from the start, I just wanted to know that was it the case or no
How the story unfolds
I never was blaming Riot for my network problems
I just wanted to know why it was happening
It’s always the ISP
Riots do their absolute best for their player
ISP’s would just lie since they don’t want to change shi for few handful of people
but again, since my frustration probably lead to this narrative of mine, I totally understand
mostly the ISP, correct
it is what it is
I haven't checked shit yet, but looking at your pings, ACT could be also doing "load balancing" between multiple links and one of them is fubared. But thats only my educated guess my friends
Keji-San can I ask u a quick question??
Sorry for just barging in like that
Yea I deserve that XD
Joking, whats up
Is it possible for u to reroute my packets for better latency??
That’s upto your ISP
Or is it only can be done by isp??
Individually no, but if the whole ISP have problems then we can check what options we have
Ohh
If you have to think you have issues get a topic up we can check it out, ill send some troops your way @I drink battery acid wink
I tried to get in touch with them but they are not helping and Im sure its an area issue cause my friend with same isp is getting better ping
I know its gonna sound dumb but hes getting 20 ping and im 30 and he is more farther than me to servers
And I also contacted some of my cafe friends who are getting 22ms
On other ispa
It all depends how your ISP how they have network set up, your physical fibres in front of your house or block can be going longer way. Get a topic up we can check if routing is fine
We need to create discord bots folks this is getting spammy 🤔
Thnx will do tommorow with all the tracert and other juicy stuff
Sry bout that
no
im not being feed
imma strike
we deserve fair treatment
if it is any better, I would not mind if this discussion thread is closed
Also if my isp is sending my packets to delhi and then to mumbai (instead of directly sending them to mumbai) is it possible to fix or it is permanent??
1 more question :val_Hampter:
If they are sending it incorrectly I can only shut one side down, but that would affect people playing nearby if you think about that
ISP have to fix that properly
Which means its gonna cost em and we know what happens when it comes to money :val_KekwSob:
Hope thats not the case
And just bad routing
Strike denied
How will u cheak my routing?
On tracert my pings are under 10ms on each hop
1st one less than 1ms ofc
erm no I'm still striking, #FAIR WORKING THINGIS!!
@Vladimir Gluten I did a small change in BOM for ACT check out if you still getting packetloss when you are around please
cool will do
so there is still packet loss, wherein the game loses 3-4 packets periodically ( roughly ever 8-9 seconds )
ping ( RTT average ) on the other hand ( at the moment ) stays between 15-17 and spikes to a relative high when the character moves
After a DM, I happen to lose 117 packets
update : playing another game of DM right now, I appear to lose no packets while i’m playing
Losing about 1% packets in a TDM at the moment, lost 1100 packets
played an unrated and lost well over 3000 packets
traceroute when the game is running and losing packets
even in eu i have the same problem i think its something global or idk what they are doing with the servers
nahhh no worries dude <3 I get that it's frustrating
https://docs.google.com/forms/d/e/1FAIpQLSd9c4AbpNLxwxlVbtEgVQbdjgyAKOTllug5TSSPKPvm_Na5wA/viewform fill this up please so I can get more info
Google Docs
Riot Games - Latency issues form
In order to do a deep dive into your latency issues we need more details from your ISP, please go to https://ifconfig.co/ and fill this form with your details
did the needful 👍
did another small change report back soldier!
will get back to you a bit after 5:00 PM IST, currently working on a backend development project, sorry
played 2 TDMs,1 DM, 1 Swiftplay no ploss while playing, occasional packet loss peaks along with ping spikes but that’s once in a while now
Thanks again to your wizardry @Kenji-San
what was the cause though?
Again, my apologies to @donotflyawaymydear @I drink battery acid for being rude and mean. I feel guilty considering I have my birthday coming up in a few days and I probably would feel a guilty then too, so yea sorry again. Shouldn’t have let my frustrations take over my emotions
you guys keep the community support alive by being selfless and always being there when necessary, thank you for that
again, no worries at all friend, we all get frustrated sometimes. Thank you for apologising <3
you owe me a kebab
doner kebab
döner
tomato potato 🙄