NeonN
Neon7mo ago
7 replies
ordinary-sapphire

Compute time limit reached, and i can't do backup of db anymore.

Hey everyone, I need some help with Neon.

My Neon database just hit the compute time quota, and now I can't connect at all — not even to export my data with pg_dump. I'm getting this error:

pg_dump: error: connection to server failed:
ERROR: Your account or project has exceeded the compute time quota. Upgrade your plan to increase limits.


I understand that upgrading to the Starter plan ($20/month) would restore access, but I only need to export my data (one-time backup) and migrate to another host.
Is there any way to temporarily unlock access just to run pg_dump?

Has anyone here dealt with this before?
Can Neon support unlock access briefly, or do I have to pay for a full month just to export?

Thanks in advance!
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