Compute time limit reached, and i can't do backup of db anymore.
Hey everyone, I need some help with Neon.
My Neon database just hit the compute time quota, and now I can't connect at all — not even to export my data with
pg_dump. I'm getting this error:
I understand that upgrading to the Starter plan ($20/month) would restore access, but I only need to export my data (one-time backup) and migrate to another host.
Is there any way to temporarily unlock access just to run pg_dump?
Has anyone here dealt with this before?
Can Neon support unlock access briefly, or do I have to pay for a full month just to export?
Thanks in advance!5 Replies
rival-black•3mo ago
hi, did you manage to resolve this somehow?
genetic-orangeOP•3mo ago
Yes, I subscribed, made a backup, and then canceled the subscription. I wasn’t charged after 10 days, and I hope it stays that way. I understand it may not seem fair, but I also think it’s unfair to block backups once the limit is reached.
rival-black•3mo ago
thanks, does it generally charge later or what?
or did you ask for refund?
i just dont want to pay $20 for exporting data
harsh-harlequin•3mo ago
hey. we don't charge for the whole month right away. Your payments will be prorated (if you used payment plan for 1 day, you would be charged for 1 day). You can either sign up for the payment plan or wait till the new free period starts.
rival-black•3mo ago
got it, thanks