How do you deal with problems occurring on singular devices?
Kind of a non-specific problem but I’m working on my very first freelance frontend project and my client keeps sending me videos of random problems they’re facing on singular devices. Mainly iPhones. Like their iPhone is going through some bug when accessing the website or their friend’s phone is going through some other bug. They’re seemingly inconsistent and I’m not able to reproduce them at all on any of my own devices. I don’t understand how to go about solving them. Any help would be appreciated.
1 Reply
find the specific device and software version
if it is supported, bite the bullet and try to work with whatever horrible support it has
otherwise, you will have to negotiate support for unsupported devices
and keep in mind that some things are just outright impossible