I:wave: Hey @polygon,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docsdocker compose logs - Container Status:
docsdocker ps -a - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
IChecklist
I have...- :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
- :blue_square: read applicable release notes.
- :blue_square: reviewed the FAQs for known issues.
- :blue_square: reviewed Github for known issues.
- :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
- :blue_square: uploaded the relevant information (see below).
- :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like
andfdisk -l
).df -h - The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the
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