Immich•5mo ago

incorrect email or password

I have just restored my immich and I am trying to login via the web UI. My credentials don't work and get "incorrect email or password". I am the admin. I tried resetting the admin password via sudo docker compose exec -it immich-server /bin/sh and immich-admin reset-admin-password but I still cannot login. Please help

Immich•8/2/25, 1:53 AM

:wave: Hey @wired111,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•8/2/25, 1:53 AM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

wired111OP•8/2/25, 2:43 AM

immich_server | [Nest] 20 - 08/02/2025, 12:03:43 PM WARN [Api:AuthService~htg628db] Failed login attempt for user @.com from ip address ::ffff:172.18.0.1
immich_postgres | PostgreSQL Database directory appears to contain a database; Skipping initialization
immich_postgres |
immich_postgres | 2025-08-02 01:26:15.217 GMT [1] LOG: skipping missing configuration file "/var/lib/postgresql/data/postgresql.override.conf"
immich_postgres | 2025-08-02 01:26:15.217 GMT [1] LOG: skipping missing configuration file "/var/lib/postgresql/data/postgresql.override.conf"
immich_postgres | 2025-08-02 01:26:15.457 UTC [1] LOG: starting PostgreSQL 14.17 (Debian 14.17-1.pgdg120+1) on x86_64-pc-linux-gnu, compiled by gcc (Debian 12.2.0-14) 12.2.0, 64-bit
immich_postgres | 2025-08-02 01:26:15.458 UTC [1] LOG: listening on IPv4 address "0.0.0.0", port 5432
immich_postgres | 2025-08-02 01:26:15.458 UTC [1] LOG: listening on IPv6 address "::", port 5432
immich_postgres | 2025-08-02 01:26:15.482 UTC [1] LOG: listening on Unix socket "/var/run/postgresql/.s.PGSQL.5432"
immich_postgres | 2025-08-02 01:26:15.496 UTC [33] LOG: database system was shut down at 2025-08-02 01:24:49 UTC
immich_postgres | 2025-08-02 01:26:15.513 UTC [1] LOG: database system is ready to accept connections
PS C:\users\dunca\immich-app>

env342B

docker-compose.yml1.41KB

incorrect email or password

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