self hosted Accounts expired after update
Hi,
I've just updated my ente self hosted by doing compose pull and then build.
Now I can't upload anything to the server.
Checking on the logs, I can see this
museum-1 | --- at /etc/ente/pkg/controller/file.go:297 (FileController.GetUploadURLs) ---
museum-1 | Caused by: all bonus & plan expired
museum-1 | --- at /etc/ente/pkg/controller/usage.go:108 (UsageController.canUploadFile) ---
museum-1 | Caused by: no Active Subscription req_id=ser_xxxxxxxxx user_id=xxxxxxxxxxxxx
I have 2 accounts that I've extended to 1Tb as per the docs.
ANy help is appreciatted, as I can't rollback as I'm running on a Pi with backup of photos but not the server itslef.
Thanks.
10 Replies
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Hey can you please send the entire log so that we can look into this, this shouldn't happen
where should I send it?
i will send to support@ente.io
can you connect to db and run some sql query, that might help in debugging this..
In any case, ideally updating the storage via cli should resolve this issue
sorry, what do you mean by updating the storage? my db responds to queries with no issue
I just ran into this issue as well. The iOS app displayed a big red banner saying my subscription expired and photos didn't upload. I wasn't able to figure out the cli so I just manually updated the db and all was well again 🙂
You'll want to update the expiry_time on the subscriptions table
"SELECT * FROM subscriptions;" gives me expiry_time of 1749355117000000 for my 2 accounts
I'm trying this UPDATE subscriptions SET expiry_time = 2537654400000000 WHERE user_id =
Looks right
Makes sense and updation should do the trick
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