UC Purchase issue
i bought 600 UC on my android phone yesterday, the order went through and i got the receipt in my email, but i still have 0 UC in my account
Solution:Jump to solution
Hello, @rae!
If you haven’t received the UC you purchased within a reasonable time, please contact in-game customer service and provide your proof of payment. They’ll be able to assist you with the issue.
To contact customer service, please go to your Account Settings from the game lobby and tap on the "Customer Service" option at the bottom of the screen....
4 Replies
Solution
Hello, @rae!
If you haven’t received the UC you purchased within a reasonable time, please contact in-game customer service and provide your proof of payment. They’ll be able to assist you with the issue.
To contact customer service, please go to your Account Settings from the game lobby and tap on the "Customer Service" option at the bottom of the screen.
hiii, thank youu, btw i already contacted support for my UC but i dont have any replies
also when i try inviting friends to play with me, this msg pops up saying "this feature cannot be used as you don't have enough uc, pls make up the refunded uc to improve ur gaming experience", i reported it under purchases in customer service too
im also going to report the 60 uc i havent received too
Please refer to the Prohibited Illegal Transactions Announcement in the game for further information.
Should you have any further questions in this regard, please reach out to the in-game customer service.
yea but i havent done that
im js rlly annoyed cos i cant even inv my frens to play