Please give me another chance!
So i tried to recover my account but i got rejected because i may have not included enough information could i get another chance to appeal and also could someone tell me exactly what should i tell them so i can confirm my identity? Thanks UID: 5911413919
Solution:Jump to solution
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions....
8 Replies
If it's rejected, They cannot help you within the community.
You may try to Contact them via Email: ( support@pubgmobile.com ) and Wait for Response
What if i already did and they agreed could you tell me what info should i tell them to guarantee my aproval?
I don't have powers to check in-game ban statuses, if support reaches out to you if you asked with much effort to prevent confusion.
Not that i mean recovery appeal what info should i give them?
That when you got hacked and you tried to recover but it's rejected.
Ok but what info regarding the account for example i got hacked in march 2024 and since then i tried to recover it but no help
@minsted-kun
You may try to send the info when you got hacked and when the recovery via forms was created then rejected via their email.
Discord mods may provide more accurate details.
Solution
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions.