Business Plan Downgraded Despite Payment
Hi all,
I'm experiencing an urgent issue with my Cloudflare account.
Even though I recently completed payment for the Business Plan, my account suddenly reverted back to the Free Plan, and features available under Business are no longer accessible.
1. Billing information looks correct
2. Payment went through successfully
I submitted a support ticket more than 24 hours ago, but I haven’t received any response yet. This issue is time-sensitive and affecting our operations.
Has anyone dealt with a similar issue or know how to escalate this better?
Really appreciate any help. Thanks in advance!
5 Replies
Hey
Can you please share your ticket number?
We can't solve billing issues in the community but we can try to get some attention on your issue
@Vero
Hi, thanks so much for your reply!
Yes, the ticket number is 01620637.
I'd really appreciate any help in getting some attention on this — the issue is time-sensitive.
Thanks again for your support
Thanks
I've passed this internally
@Vero
Thank you so much — really appreciate you taking the time to pass it along.
I'll wait to hear back from the support team.
no worries
your ticket has been escalated
you should have received a response on it