Optimize console gives 500 error
I tried signing up on console.prisma.io, but after trying either with a personal email or with a different account via Github social login, it doesn't matter what I do, when I click on the "Optimize" - the reason I'm interested to have an account, it gives me a 500 error.
It's been going for a few days now, does anyone knows if there is an issue? Or maybe an issue to the instance my account is attached to?
3 Replies
You chose to debug with a human. They'll tinker with your query soon. If you get curious meanwhile, hop into
#ask-ai for a quick spin!Hey @Nuki!
Can you share with me the email id with which you signed up?
Do you get any errors in the browser console? A quick recording will help us in investigating it. This seems specific to your account because I am able to access Optimize as expected
I sent my email in private. Network just have one endpoint failing, the page itself.
These are the headers it return:
cf-ray: 955d800c79c536ac-YYZ
content-type: text/html
date: Thu, 26 Jun 2025 14:47:48 GMT
server: cloudflare
vary: Accept-Encoding
https://optimize.prisma.io/cmcdhg4be0hdxyu0vz948pbfi/recordings
Prisma Data Platform
Build data-heavy applications for a global audience with ease. Bring your data to the edge with Accelerate or build real-time applications based on change-data-capture with Pulse.