Chatwoot API Inbox 403 Forbidden Error

Hi everybody! So, I’m integrating with Chatwoot once human agent intervention is necessary on my WhatsApp Typebot Bot. When I do HTTP request calls to Chatwoot, everything looks good, I get 200 back but when I try to send the messages the customer sent to Chatwoot to display for the agent or the new agent messages to the customer, I do get a 200 on Typebot but a 403 Forbidden error on the Chatwoot side. I have a paid tier on Chatwoot (Startups) and Typebot Pro. On my requests, I do the following: POST to: https://app.chatwoot.com/api/v1/accounts/{{account_id}}/conversations/{{Chatwoot Conversation ID}}/messages Headers: Content-Type: application/JSON api_access_token: my token here On the body then, I send this: { "content": "{{customer_message}}", "message_type": "incoming" } All these dynamic fields are being pulled correctly, but yet, I get this error (see image) Anyone experienced something similar?
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3 Replies
Artikuma
ArtikumaOP2mo ago
FYI - I’m using the Official WhatsApp Business Cloud API, not Evolution API.
Baptiste
Baptiste2mo ago
I'm not sure how I can help, the issue is on Chatwoot side here
Artikuma
ArtikumaOP2mo ago
I was able to get this fixed, thank you Baptiste! For posterity - if you are using the Chatwoot API inbox, you need to leave the webhook URL empty for that inbox. 🙂

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